Experience

Mobilink Microfinance Bank Ltd

• Pakistan
• Banking
• 700 & Above Employee

• • Jan 2016 - Present

  • Provide friendly and responsive customer service by using excellent customer service skills.• To process transactions covering Remittances (clearing/internal transfers/Banker’s Cheque), customer’s transfer, charges recovery and Reconciliation.• Obtain Customer Accounts Maintenance documents , after signature verifications (and other) forwarded to CPU• Process Dormancy removal and deceased marking at Branch (documents to CPU).• TDR applications acceptance and forwarding to CPU for processing. • Issuance of Cheque Books/ATM to customers/shredding & maintain relevant registers. • Reply customer enquiries relative to products, procedures, profit/M-up rates, or refer to concerned staff for action• Handling customer complaints or refer them to appropriate areas for handling inquiries.• Spot opportunities for cross selling products and services by being aware of customer needs• Custodian of security stationery & Reporting to HO (whenever required).• Responsible for maintenance of Notice Board & Dispatch Register (Inward/outward mail). Show less

• • Oct 2014 - Jan 2016

  • Cash Payment & Receipts: • Policy Compliance / Audit internal & SBP• Online Payment / Receipts• Recovery Management • Cash Sorting: • Cash Management: • Customer Service:I have also enjoyed the responsibility of Customer Services Officer (CSO) (1st back up of CSO)



Khushhali Bank Ltd

• • Aug 2013 - Oct 2014

  • Account Opening & Documentation: • Policy Compliance / Audit• Cheque Books, Term Deposit Certificate• DD,PO,CDR• Collection , Online• Stationary Management:• Credit Disbursement: • Customer Account KYC / AML Monitoring• Customer Service:

• • Mar 2013 - Aug 2013

  • Cash Payment & Receipts: • Policy Compliance / Audit internal & SBP• Online Payment / Receipts• Recovery Management • Cash Sorting: • Cash Management: • Customer Service: