Experience

PMI Worldwide

• United States
• Manufacturing
• 200 - 300 Employee

• Claims Analyst

  • Feb 2022 - Present

  : Review Shipment Document Pouch for Customs Entry processing : Monitor and process claims (3PL invoices, chargebacks on AR) : Coordinate with carriers, freight forwarders and warehouse on customer chargebacks affecting freight : Analyze potential chargebacks from the performance of 3PL logistics partners : Ensure that chargebacks are deducted from 3PL logistics, if necessary : Collaborate with 3PL and internal teams to limit the risk on chargebacks : Create and maintain reports : Identify and initiate process improvements : Assist with special projects and duties as needed : Excellent written and oral communication skills; an active listener with lively tone of voice : Outstanding customer service mindset and skills : Advanced MS Office skills especially EXCEL, WORD & POWERPOINT : Nice inter-personal skills with the ability to work effectively with groups and individuals : Good time-management, organizational and problem-solving skills : Analytical, detailed-oriented mind comfortable with numbers and spreadsheets : Willingness to adapt to changing business needs and deadlines : Ability to study and apply new information independently : Continuous improvement mindset : Possess a work ethic that includes neatness and punctuality : Willing and able to travel internationally from time to time



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Carrier Support Service Specialist

  • Jan 2018 - Jun 2021

  Receives and validates incoming invoices for transport to meet contract and legal requirements. Collects documentation related to the transport and performs check for discrepancies. : Receives, analyses and accepts/rejects extra costs related to the transport. Communicates with freight carrier and business unit supply chain team members to resolve carrier requests for demurrage costs, additional charges, etc. : Provides scanned papers to the BU within short deadlines : Controls invoiced amounts versus information in the system and communicates freight invoices with the Financial Dept. of the business unit and the carriers. Identifies and analyzes discrepancies. : Do 3 way matching of invoices from supporting documents. : Check and validate rates and other information in the invoice if correct. : Registers the necessary data into the available systems, inclusive but not limited to creating accruals : Weekly submission of KPI report. : Communicates with freight carrier and finance and accounting teams to resolve issues like delayed payments. : Issues debit notes to a carrier : Perform miscellaneous duties as required : Keeps clear record of all received papers and archives them accordingly



Antrak Philippines Transport Solutions Corporation

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• CS-Task Support Executive

  • Nov 2016 - Jan 2018

  Reports directly to the Supervisor. : Create and Update Export Shipment files in the TMS according to shipment details accurately and complete documentations of shipping documents. : Monitor Uplift, connection and update shipment events' date in the TMS is accurate and timely manner. : Preparation of Airway Bills in accordance to customer & custom requirements. : Liaise and communicating with stakeholders on shipment status. : Issue invoice to customer based on agreed rates in accurate and timely manner. : Preparation of Shipment Reports & proper documentation of shipment details. : Assist in any other assigned task as per required by Supervisor & SIN Team Lead.



UASC Services Philippines Inc. (USPI)

• Aseana Macapagal Paranaque City

• Senior Associate

  • Oct 2013 - Feb 2014

  Responsible for efficiently processing shipping documents in a timely and accurate manner as defined in standard operating procedures, attend customer queries courteously with effective resolution, work as a team player and positively contribute towards team success. : Process documents in a timely and accurate manner in conjunction with standard operating procedures. : Familiarize with existing SOP and highlight changes in SOP to TL’s as required from time to time. : Ensure emails are responded within stipulated timeframe and follow-up is maintained till issue resolution. : Share process related experience with team leader and teammates, and absorb revisions/suggestion from other colleagues. : Handles exceptions in process and guides new team members in handling exception. : Mentors and provides on the job training to new members within the team. : Contribute toward maintenance of one’s own performance data and measures of the team. : Attend and contribute to daily team meetings. : Ensure to follow company policies and guidance as per staff handbook. : Constantly review standard working procedures with team leader and recommend changes.



NYK-TDG eBusiness Corporation (NYK Container Line)

• Senior Associate

  • May 2007 - Feb 2013

  : Prepare monthly vessel schedule and send it to all concern parties to identify documentation deadline on daily basis. : Monitor email messages and ensure to be properly attended and replied accordingly. : Handle the control pod to equally distribute all received documents per pod and make sure that all member of production team are processing BL. : Update special instructions data base to make sure that all special instructions received from on-shore offices are accurately and correctly updated in database. : Update and counter check exchange rate applied on per vessel/loading port. : Validate web memo messages to verify accuracy of the memo messages being sent out : Assist on B/L preparation to help the team processed received documents on time and error-free. : Evaluate staff performance to make them aware of their current performance and help them improve their skills. : Prepare Kaizen analysis reports for all non-conformances committed. : Create innovative strategies that will help the team improve productivity and quality. : Prepare weekly report to monitor overall status of the team on weekly basis. : Prepare team’s working schedule to allocate correct number of staff on peak time. : Attending weekly and monthly trade meeting for key staff. : Coaching and training of newly hired staff regarding SOP’s and KPI’s to ensure that they are properly equipped and in accordance with the team’s target. : Can type 40-45 words per minute with 98-100% accuracy.