Bond Account Manager

• Mar 2023 - Present

Bonds Specialist

• Jun 2022 - Present

Business Development Specialist

• Mar 2021 - May 2022

Assist with client retention and referral relationships, marketing strategies, and professional development to increase closed loan units and volume. Provide outstanding customer service throughout the loan process. Complete all professional requirements to ensure compliance. Adhere to policies and procedures and maintain up to date knowledge of changing mortgage regulations to ensure effective and efficient results.

Loan Officer Assistant

• Mar 2021 - May 2022

Assist loan officers with loans in process by keeping clients and referral partners up to date on loans in process. Assist loan processors with files prior to submission to underwriting. Obtain and review documentation in a timely manner and ensure accuracy for faster loan approvals.

Administrative Assistant

• Jul 2020 - May 2022

Ensure clients and visitors receive an outstanding first impression of the company. Operate and maintain office equipment. Assisted with office shipping and mass mailing of holiday cards to thousands of clients. Monitor and order office supplies to restock as necessary. Maintain common office areas. Assist loan officers with other requests as assigned.

Barista/ Sales Associate

• May 2018 - Aug 2019

Exhibited exceptional customer service, maintained merchandise aesthetics, operated point of sale technology. Acted as the team leader for a team of 10 in the café. Trained new hires. Maintained production line of customer orders ensuring accuracy and timely delivery. This was a high pressure, fast paced environment. Exceptional memorization, attention to detail and time management skills were important in this role as well as extreme multitasking. Maintained and operated multiple types of machinery including espresso machines, oven, industrial dishwasher, brewed coffee machines, coffee grinder, etc. Show less

Barista/ Bookseller

• Jul 2017 - Apr 2018

Displayed superior attention to detail, memorization, cleanliness, organization, customer service, and time management. Assisted the textbook department during rush seasons to aid with textbook orders by boxing/shipping and order processing. Displayed superior attention to detail, memorization, cleanliness, organization, customer service, and time management. Assisted the textbook department during rush seasons to aid with textbook orders by boxing/shipping and order processing.

Sales Associate

• May 2017 - Aug 2017

Provided excellent customer service, organization, monitoring and updating sales, replenishing merchandise, assisting customers and providing information on location of products, and maintaining a friendly atmosphere intended to aid in customer ease, satisfaction, and retention. Provided excellent customer service, organization, monitoring and updating sales, replenishing merchandise, assisting customers and providing information on location of products, and maintaining a friendly atmosphere intended to aid in customer ease, satisfaction, and retention.

Kennel Attendant

• May 2016 - Apr 2017

Remained fully attentive to animal needs and care such as feeding, watering, medicating, walking, cleaning up after, and providing a comfortable, stress free environment. Maintained an organized space for boarded animals' belongings and ensured paperwork relevant to each animal was logged and filed correctly. Maintain a sanitary and organized hospital. Assist the veterinarians with restraining animals during examinations and other duties as assigned. Remained fully attentive to animal needs and care such as feeding, watering, medicating, walking, cleaning up after, and providing a comfortable, stress free environment. Maintained an organized space for boarded animals' belongings and ensured paperwork relevant to each animal was logged and filed correctly. Maintain a sanitary and organized hospital. Assist the veterinarians with restraining animals during examinations and other duties as assigned.