Experience

Forward Air Corporation

• Truck Transportation
• 700 & Above Employee

• • Feb 2021 - Present

  -I.T. liaison for the Intermodal business unit for Forward Air-Responsible for innovation and end-to-end launch of products-Collaborates with business unit partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment-Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement.-Turns data insights into products with actionable outcomes to the ultimate customer-Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks-Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization-Develops, owns, and executes product roadmap utilizing Jira-Works with user-focused departments to define the self-service user experience, support, and monitoring for customers-Partners with sales departments to define the user experience for internal GCS users, including support and monitoring-Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria-Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders utilizing Jira-Leads the product functional design process based on an intimate knowledge of the users and technology-Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful-Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment Show less

• • Nov 2018 - Feb 2021

  I.T. Business Integration (EDI and B2B)-Experience with EDI system administration with advance mapping skills using ANSI x12 and Edifact standards-Responsible for analyzing, designing and developing functional specifications for enhancements and extensions with EDI application interfaces-Implements, maintains, and troubleshoots EDI transmissions between TMS, middle-ware, and EDI trading partners-Coordinates, develops, and tests EDI transaction sets (204s, 210s, 214s, 322s, 990s, and 997s) as required by the trading partner-Facilitates troubleshooting efforts between the trading partner and 3rd party product development groups-Responsible for maintaining and keeping up with progress status for EDI maps and documentation for each trading partnership-Initiates contact with new EDI trading partners to gather necessary information for implementationDatabase Administration -Ensures performance, security, and availability of applications and databases-Handles common database procedures such as upgrades, backups, recovery,and migrations-Helps write and optimize in-application SQL statements using SSRS, Sybase, Power BI, and other SQL reporting applications Systems And Application Administration-Participates in the design configuration, problem diagnosis, maintenance, and installation of application systems-Manages remote application environments including RDS/RDP, Citrix, and Parallels-Participates in testing and installing new software releases for third party application system upgrades-Analyzes, monitors, and fine-tunes application systems to achieve optimum performance levels-Works with internal infrastructure teams and third party software vendors to resolve issues with hardware and software-Participates with application system problem resolution by working with third party application developers, internal infrastructure team members, and operations staff to troubleshoot incidents Show less

• • May 2017 - Nov 2018

  Mobile Device Management-Configure/enroll and manage over 1000 end user mobile devices via VMware Airwatch-Develop and implement compliance policies for over 1000 end user mobile devices via VMware AirwatchWindows Patch Management-Design and implement new ways to send out Windows and Third Part patches using WSUS-Configure Virtual Machines utilizing VM Ware for testing patches and new software-Develop and deploy a FOG server to simplify imaging PCs-Educate fellow team members on new processes and assist management with deploying these processes with in the organizationTechnical Support-Perform remote troubleshooting through diagnostic techniques and pertinent questions utilizing WebEx, TeamViewer, and TightVNC software-Determine the best solution based on the issue and details provided by end users-Provide accurate information on IT products or services to end users-Record events and problems and there resolution in Service Desk Plus-Follow-up and update end user status and information-Pass on any feedback or suggestions by users to the appropriate internal team-Identify and suggest possible improvements on proceduresEnd User and Hardware Management-Utilize AS400 and Active Directory to manage existing user credentials and create new user accounts-Image, Configure, and Deploy All-In-One PCs, WISE terminals, laptops, Surface Tablets, Desktop PCs, and Label Printers-Update and manage technology related inventory Show less

• • Aug 2015 - May 2017

  Logistics Management-Manage, hire, train, and develop a team of 8-15 logistics coordinators-Ensure my team will correctly track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight-Have my team initiate “check calls” with TLX Fleet Drivers and Outside Carriers on all pick-ups and deliveries-Provide support to Fleet Managers and Customer Services Managers-Mange outside carrier service reports on a daily, weekly, monthly, and yearly basis-Ensure team closely monitors miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays-Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes-Develop and manage a strong relationship with outside carriers-Respond to customers efficiently, thoroughly, and professionally-Manage customer and driver expectations to align with operational capabilities-Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issueCarrier Sales/Management-Develop and manage all carrier directed email marketing and social media services for over 4700 carriers.-Recruit carriers base on operational needs utilizing online boards, email marketing, and social media.-Create and develop email marketing campaigns via Mailchimp to effectively communicate to a large carrier base. -Qualify carriers to haul freight and uphold the companies high standards of insurance, government and safety regulations and broker references.-Enforce rules and regulations set out by Forward Air and the USDOT.-Ensure compliance with inbound/outbound carrier contracts.-Keep up to date on new rules, protocol and regulations.-Authorize or deny carriers based on company criteria.-Mange carrier service reports on a daily, weekly, monthly, and yearly basis.-Accurately maintain database, updating carrier insurance and safety records for compliance. Show less



Trading Card World

• Webmaster

  • Jun 2022 - Present

  -Update website content regularly - home page, collection pages, product pages, blog, etc. -Audit and fix any arising issues - missing pictures, wrong product info, category sorting, swatches, etc -SEO audit and implementation on all pages Shopify Apps monitoring and maintenance -Theme updates and light coding adjustments -Assist with marketing efforts - upload creatives, set announcements, etc. -Help maintain our social accounts as needed(Facebook, Instagram, and TikTok) -Update website content regularly - home page, collection pages, product pages, blog, etc. -Audit and fix any arising issues - missing pictures, wrong product info, category sorting, swatches, etc -SEO audit and implementation on all pages Shopify Apps monitoring and maintenance -Theme updates and light coding adjustments -Assist with marketing efforts - upload creatives, set announcements, etc. -Help maintain our social accounts as needed(Facebook, Instagram, and TikTok)