Experience

Edcor

• United States
• Education Administration Programs
• 1 - 100 Employee

• Account Executive

  • Mar 2016 - Present

  • Manage, on average, 15 high profile clients to support and strategize their respective Tuition Assistance and Loan Repayment Programs for attraction and retention within and outside of their organization. • Act as a liaison between clients and IT/Processing Departments in order to identify and resolve issues efficiently and effectively to reach the desired resolution for both parties. • Track issues with a ticketing system in order to ensure all inquiries, requests and issues are resolved in a timely manner. • Continue to build strong relationships with subsequent internal departments to maximize the execution of client needs. • Play a fundamental role in assisting clients with program communication and key policy changes in order to expand their participant base. • Increase productivity, revenue, and customer satisfaction through client support tactics, strategy and communication. • Assist in forecasting and client outlook strategy as planning initiatives for the Executive Team. Show less



HealthLOGIX - Dialog-Direct

• Highland Park, Mi

• Project Manager

  • Sep 2015 - Mar 2016

  • Manage 20+ weekly Direct-Mail member programs and intermittent ad hoc projects weekly for 6 Healthcare/Insurance Companies, including Health Alliance Plan (HAP). • Adhere to HIPAA guidelines and regulations using secure email programs and internal servers. • Reconcile accrued client charges for each program cycle based on specific production costs and contractual obligations, thus accelerating the billing process for Accounts Receivable. • Manage material updates across multiple software systems to cohesively implement into production, as well as monitor/replenish existing inventory for all active materials. • Institute production tests on program material to determine quality standards and production approval on clients’ behalf. If quality is not approved, specific alterations are delegated and approval process repeated. • Work alongside IT across several software systems to cohesively implement program changes. • Delegate and supervise client requested data modifications on ID Cards, member specific/generic letters, and bound book material through IT. • Utilize multiple unique software programs to handle various aspects of each program that coincide with data and IT deployment. Show less



SPAR Group

• United States
• Retail
• 700 & Above Employee

• Client Services Account Manager

  • Aug 2010 - Sep 2015

  • Managed over 900 merchandising vendor projects in retail locations, representing $25M in company revenue. • Vendors included: Mattel, Hasbro, MJHolding, Skip Hop, Evenflo, and Kimberly Clark; in addition to studios: Warner Brothers, Paramount and Universal Studios. Based in retailers: Toys R Us, Target, Meijer, and Wal-Mart. • Governed 40 clients and various projects simultaneously by prioritizing issues and launching detailed resolution in a timely manner. • Composed all program components for 180+ projects annually using company online database tools. Information portrayed to field staff via program specific instructions, documentation and detailed closed-ended questions. • Cohesively worked with 33 District Managers who managed 880+ field representatives to achieve highest execution potential and compliance percentage. • Monitored programs success and execution compliance, and stimulate maximum field effort as needed to meet client goals. • Presented status changes and reporting in various breakdowns through the duration of the project timeline. • Calculated individual client invoices based on project execution and contract terms, driving efficiency on the Accounting Department. Show less



Pennington Collision

• Troy, MI

• Office Administrative Assistant

  • Feb 2008 - Aug 2010

  • Heightened communication skills and customer satisfaction methods by servicing 50+ customers per shift on average. • Organized, managed and directed tasks increasing work production efficiency rate of the office by 80%. • Processed weekly payroll and conducted various business production tasks, utilizing software such as Quickbooks. • Created business advertisements that were published in local magazines and newspapers. • Heightened communication skills and customer satisfaction methods by servicing 50+ customers per shift on average. • Organized, managed and directed tasks increasing work production efficiency rate of the office by 80%. • Processed weekly payroll and conducted various business production tasks, utilizing software such as Quickbooks. • Created business advertisements that were published in local magazines and newspapers.