Experience

Verizon Connect

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Specialist

  • Feb 2022 - Present

  Operate Salesforce and Notate for Client Success and Project Completion Coordinate and Schedule Fleet Installations for Clients that Use Verizon Tracking and Camera services for their Vehicles Process Equipment Shipments Handle Inbound & Outbound Calls, as well as emails correspondence daily Organize Spreadsheets to collectively guide Project Status from Start to Finish Customer Service/Support Auto dialer Operate Salesforce and Notate for Client Success and Project Completion Coordinate and Schedule Fleet Installations for Clients that Use Verizon Tracking and Camera services for their Vehicles Process Equipment Shipments Handle Inbound & Outbound Calls, as well as emails correspondence daily Organize Spreadsheets to collectively guide Project Status from Start to Finish Customer Service/Support Auto dialer



Self-employed

• Virtual Assistant

  • May 2020 - Present

  Email Management Bookkeeping Scheduling Travel Arrangements Marketing Social Media Management & More Email Management Bookkeeping Scheduling Travel Arrangements Marketing Social Media Management & More



Call Core Media

• Remote

• Medicare Insurance & Final Expense Advisor

  • Sep 2021 - Feb 2022

  Outbound and Inbound Calls Auto Dialer Customer Support/Service Email Correspondence Advise Seniors on Benefits and Savings involving Medicare Parts A & B, Final Expense Policies, Hearing Aides, and Safe Driver Auto Insurance Policies Handle 350+ calls per day, Complete Weekly Bonus Goals Outbound and Inbound Calls Auto Dialer Customer Support/Service Email Correspondence Advise Seniors on Benefits and Savings involving Medicare Parts A & B, Final Expense Policies, Hearing Aides, and Safe Driver Auto Insurance Policies Handle 350+ calls per day, Complete Weekly Bonus Goals



Chatham Emergency Services

• United States
• Public Safety
• 1 - 100 Employee

• Advanced Communications Dispatcher

  • Nov 2018 - Jun 2021

  Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Collections Multitasking Directed all dispatching, routing and tracking of 40 fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls. Train New Dispatchers In a Dispatch Setting ZOLL CAD Operator Set Up Emergency and Non Emergency Transports Dispatch Fire/EMS Personnel Input Patient Medical… Show more Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Collections Multitasking Directed all dispatching, routing and tracking of 40 fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls. Train New Dispatchers In a Dispatch Setting ZOLL CAD Operator Set Up Emergency and Non Emergency Transports Dispatch Fire/EMS Personnel Input Patient Medical Information Schedule Facility Transports from Hospitals and Patient Care Homes Supervised team of 5 employees and provided training focused on maximizing overall performance. Increased area coverage by 40% through effective scheduling and detailed location monitoring. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Communicated professionally with colleagues, freelancers and clients. Optimized customer support by establishing collaborative service environment. Implemented and developed customer service training processes. Show less Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Collections Multitasking Directed all dispatching, routing and tracking of 40 fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls. Train New Dispatchers In a Dispatch Setting ZOLL CAD Operator Set Up Emergency and Non Emergency Transports Dispatch Fire/EMS Personnel Input Patient Medical… Show more Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Collections Multitasking Directed all dispatching, routing and tracking of 40 fleet vehicles. Kept detailed track of all available field personnel and all in-progress and completed calls. Train New Dispatchers In a Dispatch Setting ZOLL CAD Operator Set Up Emergency and Non Emergency Transports Dispatch Fire/EMS Personnel Input Patient Medical Information Schedule Facility Transports from Hospitals and Patient Care Homes Supervised team of 5 employees and provided training focused on maximizing overall performance. Increased area coverage by 40% through effective scheduling and detailed location monitoring. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Communicated professionally with colleagues, freelancers and clients. Optimized customer support by establishing collaborative service environment. Implemented and developed customer service training processes. Show less