Experience

Belron Canada inc

• Canada
• Vehicle Repair and Maintenance
• 400 - 500 Employee

• Operations Director Quebec, Lebeau vitres d'auto

  • Jan 2023 - Present

  As the Senior Operations Manager of 50 corporate & 37 franchisee Lebeau Vitres d’autos service centers within the Quebec Province, I am responsible to provide exceptional customer service, while optimizing human & financial resources in order to deliver expected profitability and operational excellence. Use leadership, managerial competency and team work to create and maintain a strong partnership with service centers' 250 employees and franchisee owners within the region. Build and maintain solid business relationships with all sectors within the company as well as B2C, B2B and fleet customers.More specifically:- Improve the profitability of all service centers through individual & regional targeted action plans;- Insure that the network's operational performance reaches optimal level through compliance with Belron proven ways to engage customers and execute vehicle glass repair, replacement and navigation systems recalibration; - Establish budgets and wisely manage financial & human assests allocated to deliver expected profitability;- Measure and improve operational execution according to established KPI's; - Contribute to succession planning for key positions within the organization; - Build strong relationships based on trust with various collaborators; - Build & manage the team through targeted coaching, training and people development, all in sink with Belron's HR values and policies;- Identifiy new business opportunities;- Develop strong and trustful internal & external partnerships, particularly within the sales, marketing, business development and distribution sectors; - Contribute to pricing strategies and adjust at store level according to local competition;- Identify and integrate market trends to commercial strategies;- Manage talent acquisition & retention throughout the entire corporate network of Lebeau vitres d'auto outlets.

• Director Retail & Wholesale Operations, Vanfax Quebec & Lebeau Vitres d'Auto

  • Jul 2017 - Mar 2023

  As the Senior Operations Manager of 52 corporate Lebeau Vitres d’autos service centers and 4 Vanfax distribution centers within the Quebec Province, I am responsible to provide exceptional customer service, while optimizing human & financial resources in order to deliver expected profitability and operational excellence. Use leadership, managerial competency and team work to create and maintain a strong partnership with service centers' and distribution centers' 350 employees within the region. Build and maintain solid business relationships with all sectors within the company as well as B2C, B2B, fleet and ISP customers.More specifically:- Improve the profitability of all service centers through individual & regional targeted action plans;- Insure that the network's operational performance reaches optimal level; - Wisely manage financial resources allocated according to established budgets;- Measure team results according to established KPI's; - Contribute to succession planning for my team's key positions; - Build strong relationships based on trust with various collaborators; - Build & manage the team through targeted coaching, training and people development, all in sink with Belron's HR values and policies;- Support the development of regional managers as well as branch and warehouse managers;- Identifiy new business opportunities;- Develop internal & external partnerships, particularly within the sales, marketing, business development and distribution sectors; - Contribute to pricing strategies;- Identify and integrate market trends and adapt periodic strategies;- Manage all Lebeau Vitres d’autos corporate workshops, as well as Vanfax distribution centers.



Point S Can

• Canada
• Automotive
• 1 - 100 Employee

• Vice President Of Global Supply Chain

  • Sep 2013 - Jun 2017

  Commander in chief of the purchasing & merchandising team, replenishment team, logistic & operations team and customer service team, as well as all their activities aimed at providing world class service to the network of around 70 dealers. Head negotiator of purchasing terms & conditions as well as commercial agreements and contracts with Unimax / Point S goods & services providers. Responsible of establishing selling prices and programs, thus managing the budgeted gross margin. Main architect of Demand Solutions implementation, software used to establish and manage demand forecasts and automate replenishment. Motor of operational processes optimization to insure smooth flow of goods and information between the organization's 4 distribution centers located in 4 Canadian provinces. In charge of establishing and managing operating budgets of these different teams. Responsible for defining roles and job descriptions, hiring staff and professional training and development of managers and employees.



Wood Wyant (Groupe Sani Marc Group)

• Canada
• Retail Office Equipment
• 1 - 100 Employee

• Vice-President purchasing, distribution products

  • May 2012 - Sep 2013

  In charge of the team responsible of managing the different product categories sold at wholesale level (over 20 000 products sourced through a hundred different national vendors) as well as negotiating commercial agreements and contracts, purchasing terms and conditions with these vendors. In charge of the team responsible of managing the different product categories sold at wholesale level (over 20 000 products sourced through a hundred different national vendors) as well as negotiating commercial agreements and contracts, purchasing terms and conditions with these vendors.



Kimpex

• Canada
• Spectator Sports
• 100 - 200 Employee

• Supply Chain Manager

  • Dec 2007 - May 2012

  In charge of a 10 people team insuring supply chain management of the multiple distribution centers of one of Canada's leading Motorsport wholesaler (snowmobile, motorcycle, ATV and boating replacement parts, accessories, apparel & helmets). Over 35 000 product portfolio, sourced out of over 100 different local and international (mostly located in Asia) vendors. In charge of a 10 people team insuring supply chain management of the multiple distribution centers of one of Canada's leading Motorsport wholesaler (snowmobile, motorcycle, ATV and boating replacement parts, accessories, apparel & helmets). Over 35 000 product portfolio, sourced out of over 100 different local and international (mostly located in Asia) vendors.



Colabor

• Canada
• Wholesale
• 1 - 100 Employee

• Purchasing and commercial development Manager, Retail Division

  • Nov 2005 - Nov 2007

  Head of a 10 people team responsible for new products and vendors sourcing and selection; commercial agreements / contract as well as prices, terms and conditions negotiation with vendors and their daily management; flyer promotion management (product selection, positioning, pricing, margins) for a multi-banner convenience stores and small to mid-sized food retailers network served by the associate member wholesalers. Head of a 10 people team responsible for new products and vendors sourcing and selection; commercial agreements / contract as well as prices, terms and conditions negotiation with vendors and their daily management; flyer promotion management (product selection, positioning, pricing, margins) for a multi-banner convenience stores and small to mid-sized food retailers network served by the associate member wholesalers.



SAQ

• Canada
• Wholesale Alcoholic Beverages
• 700 & Above Employee

• Senior Manager, purchasing and merchandising

  • 2000 - 2005

  In charge of a team of 35 managers and staff members, responsible for product category review and development planning (assortment, promotion, pricing and POS positioning plans), POS layout optimization and planograms, as well as merchandising programs (displays, shelf extenders, shelf talkers, tastings). Also in charge of all vendor's relationships: new vendor & product sourcing, new product selection and commercial agreements / contracts negotiation with vendors. Also in charge of selecting products to be advertised in several marketing activities such as flyer promotions: identification of products to be featured, negotiation of additional discount with vendor, positioning of product in flyer, establishing special selling price to generate targeted margins, and so on.



Metro Inc.

• Canada
• Retail
• 700 & Above Employee

• Category Management & Merchandising Director

  • 1995 - 2000

  In charge of a team of 8 category managers & analysts responsible for reviewing and optimizing the performance of several grocery product categories, building development plans for these categories, finding new vendors to partner with and products to better serve our customers, selecting product offerings, negotiating commercial agreements with vendors and putting together flyer promotions (product selection, price and flyer positioning, margins, etc.).

• Senior Category Manager

  • Jan 1995 - Jan 1998

  Responsible for negotiating volume-rebates, Co-op, Over & Above and other terms and conditions with vendors for about 20 grocery product categories. Had to insure each vendor's business plan would connect to my global category plan, then built up the promotion plan to support the established strategy and negotiated incremental rebates with vendors to insure maximum sales lift at POS level, identifying the best proposals deserving additional internal investment to generate maximum traffic at POS level. Presentation of these best proposals to the weekly Merchandising Committee to grab the best spots on the flyer for my product categories.



Metro Inc. (Éconogros division, Foodservice)

• Montreal, Canada Area

• Buyer & Negotiator

  • 1990 - 1995

  Responsible for negotiating volume-rebate, Co-op, Over & Above and other terms and conditions for the entire portfolio of products destined to the food service market (hotels, restaurants, hospitals, schools, etc.), as well as all procurement and replenishment activities for the 25 000 skus of dry, refrigerated and frozen food products as well as non-food products (packaging, paper products, etc.): establishing order thresholds, stock review calendar, order placement and follow up, freight optimization, invoice matching, price lists managements, etc.