Head Information Communication Technology

• Aug 2021 - Present

Head Of Information Technology

• Apr 2020 - Jul 2021

- Overseeing all IT operations including staff and infrastructure. - Developing, implementing, and evaluating IT projects in line with organizational objectives. - Liaising with other departments and addressing their IT needs and requirements. - Managing and supervising employees in the IT department. - Ensuring the maintenance of current projects and technology systems. - Identifying vulnerabilities, the need for upgrades, and opportunities for improvement. - Proposing strategic solutions and recommending new systems and software. - Developing and implementing IT policy and best practice guides for the Bank. - Preparing financial budgets and performance reports. - Building and maintaining relationships with external advisors and vendors. - Ensuring reported issues are resolved in a timely manner- Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness

IT Professional

• Sep 2015 - Jan 2018

- Managing OCS system (online Charging System is a comprehensive real-time charging, balance control and service management solution. It helps reduce the load on the main billing system, speed up traffic processing and enable real-time service management)- Initial authorization and re-authorization of access to various services - Implementing specific solutions which includes routing, online charging, data and voice packages in OCS- Managing the projects, new integrations, upgrades, acceptance testing- Perform any other functions as may be assigned by the company management from time to time to support business needs- Support other functions of Core network department including Packet Core, VAS, and interconnection

System Administrator

• Sep 2014 - May 2015

- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization for our customers. - Install and upgrade computer components and software, manage virtual servers, and integrate automation processes for customers. - Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues - Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure - Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures - Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions - Responsible for capacity, storage planning, and database performance