Experience

HONOR Egypt

• Egypt
• Telecommunications
• 1 - 100 Employee

• Software Test Engineer

  • Apr 2021 - Present

  -Perform manual testing (smoke & sanity) of software, mobile applications and network functions. -Use HONOR automation test tools for network. -Responsible for NTRA type approval activities and regulations for Mobile phone and IOT and handling the issues. -Reviewing requirements, apply tests and tracking of issues from operators (Vodafone, Orange, Etisalat, WE) for VOLTE, VO-WiFi and EVS projects. - involve in customers issues and collecting feedback. -Perform manual testing (smoke & sanity) of software, mobile applications and network functions. -Use HONOR automation test tools for network. -Responsible for NTRA type approval activities and regulations for Mobile phone and IOT and handling the issues. -Reviewing requirements, apply tests and tracking of issues from operators (Vodafone, Orange, Etisalat, WE) for VOLTE, VO-WiFi and EVS projects. - involve in customers issues and collecting feedback.



Huawei

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Social media, online feedback moderator

  • Dec 2019 - Mar 2021

  Responsible for technical support: -Speaking to customers to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Following up with clients to ensure the problem is resolved. -Troubleshooting technical issues. -Support testing and evaluating new technologies. Responsible for technical support: -Speaking to customers to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Following up with clients to ensure the problem is resolved. -Troubleshooting technical issues. -Support testing and evaluating new technologies.



Etisal

• Egypt
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Social media accounts modrator

  • Aug 2018 - Dec 2019

  -Handle technical problems with customers -Help consumers with their questions about software -Support services centers to solve the problem -Writer technical articles and post How to? Posts on FB group -Handle technical problems with customers -Help consumers with their questions about software -Support services centers to solve the problem -Writer technical articles and post How to? Posts on FB group