Co-Founder

• Mar 2018 - Present

ICT Consultant - CISO

• Feb 2019 - Mar 2021

-Successfully implement and achieve ISO-27001 and passed the internal and external information security management audit -Meeting with key stakeholders gathering their ICT and information security requirements -Plan, prepare and executing major ICT activities (Office 365 global administration, manage VMs server, local & cloud active directory, disaster recovery, and failover process) -Coordinate with local & third parties, vendors and suppliers, for preparing RFP and POs -Plan for ICT controls, standards, procedures, and policies -Implement and monitor network infrastructure, security controls, and IT best practices -Define, document, and publish all information security policies, procedures, and standards Show less

ICT Advisor-Independent Consultant

• Mar 2014 - Feb 2021

-Meeting with clients to gathering their ICT requirements. -Analyzing ICT requirements within companies and giving independent and objective advice on the use of ICT. -Clarifying a client's system specifications, understanding their work practices and their business logic. -Defining software, hardware and network requirements. -Designing, planning and implementing network infrastructure including but not limit to (Network Zones - Routing issues – High availability - Clustering - OS services and configuration – Virtual servers – Security issues). Show less

IT Manager

• Mar 2013 - Dec 2013

-Responsible for recruiting and hiring IT staff. -Planning, preparing and executing IT activities. -Provides appropriate specifications of servers to run the company’s and its associates E-payment system. -Coordinating with vendors, suppliers, for preparing RFP and POs. -Planning and implementing IT infrastructure and E-payment system. -Responsible for data center plans and installation. -Responsible for recruiting and hiring IT staff. -Planning, preparing and executing IT activities. -Provides appropriate specifications of servers to run the company’s and its associates E-payment system. -Coordinating with vendors, suppliers, for preparing RFP and POs. -Planning and implementing IT infrastructure and E-payment system. -Responsible for data center plans and installation.

IT Manager

• May 2010 - Nov 2012

-Managing a team of over 18 employees, customer care and technical staff. -Upgrading IVR service to covers all Syria PSTNs, coordinating, planning and implementing E1 links to support up to 360 channels/customers. -Maintaining, administering and supporting MS-SQL server to ensure that databases operate reliably. -Leading and launching integration process with mobile service provider . -Provide line 3 support and coordinating with line 4 in HQ-Dubai when needed. -Perform day to day routine network and system monitoring, management, and troubleshooting. -Configuring, troubleshooting and monitoring SAN storage and clustered servers. -Managing network infrastructure including Cisco PIX, ISA server firewalls, L2-L3 Cisco switches-routers and x-DSL connections. -Responsible for plan, prepare, coordinating and budgeting for new integration. -Responsible for network hardware and software upgrading plans and installation. -Meeting with external suppliers of IT services and integration partnerships. -Approve and monitor IT budgets, priorities, standards, and overall IT performance. -Documentation of changes regarding users, functions, services, system and reporting to the general manager. Show less

Network and System Administrator

• Sep 2008 - May 2010

-Provide line 2 supports and coordinating with Line 3 (direct manager) when needed. -Plan, prepare and Implement network infrastructure for many branches around Syria. -Develop and write procedures for installation, use, and troubleshooting of communications hardware and software. -Ensuring that support calls are logged and handled effectively and efficiently. -Investigating, diagnosing and resolve most of network problems. -Designing, implementing and managing Active Directory and OS services. -Identify and recommending improvements related to hardware and software issues. Show less

Technical Support Specialist

• Sep 2005 - May 2008

-Manage local area network and server issues and assist to identify all issues in operational processes, recommend strategies for improvements, maintain computers hardware, software and ensure compliance to requirements. -Perform troubleshoot on PC systems and perform required maintenance on computer hardware and software, prepare all software packages for operating systems and evaluate all operations and recommend improvements as per requirement. -Manage local area network and server issues and assist to identify all issues in operational processes, recommend strategies for improvements, maintain computers hardware, software and ensure compliance to requirements. -Perform troubleshoot on PC systems and perform required maintenance on computer hardware and software, prepare all software packages for operating systems and evaluate all operations and recommend improvements as per requirement.