Experience

Electronic Banking Services Co. Ltd. (EBS)

• Sudan
• Information Technology & Services
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2022 - Apr 2023

  Sudan Maintained and ensured the accuracy and completeness of the customer database. Provided comprehensive service information to customers, adeptly addressing inquiries and needs. Skillfully analyzed customer behavior and trends to identify opportunities for service enhancement. Managed incoming and outgoing calls, as well as responded to customer emails and chats. Delivered outstanding customer service by promptly addressing inquiries, resolving complaints, and ensuring timely… Show more Maintained and ensured the accuracy and completeness of the customer database. Provided comprehensive service information to customers, adeptly addressing inquiries and needs. Skillfully analyzed customer behavior and trends to identify opportunities for service enhancement. Managed incoming and outgoing calls, as well as responded to customer emails and chats. Delivered outstanding customer service by promptly addressing inquiries, resolving complaints, and ensuring timely follow-up on customer requests. Successfully resolved escalated customer complaints through thorough investigation and collaboration with various departments, delivering appropriate solutions. Collaborated effectively with the technical support team to efficiently resolve complex customer issues. Accurately documented customer data, ensuring comprehensive records for future reference. Provided valuable support to team members as required. Show less