Senior operations coordinator

• Apr 2014 - Present

1- Calling dealers to verify that the distribution member has visited them successfully. 2- Calling end users to get feedback about their purchasing behavior. 3- Calling onecard's distribution staff to update sales and collection sheets. 4- Handling all distribution requests that reach the distribution department, calling them, presenting onecard distribution benefits, closing the deals successfully, forwarding these requests to the distribution area supervisors to take the necessary action. 5- Handling cash dealers requirements that come to the office. 6- Handling resellers and distributors complaints that we received from the customer support and following up the cases until closing them successfully 7- Handling all filling& administrative tasks that related to distribution department. 8- Prepare all reports related to monthly/ quarterly collections. 9- Solve all the resellers problems related to their accounts and login issues by arranging with technical team. 10- Handle all the resellers cases on the Admin system. 11- Send daily report contains all the representatives daily visits and resellers’ sales. Show less

Account Manager

• Dec 2019 - Feb 2020

Key Account Manager

• Mar 2018 - Jan 2019

1-prepare the daily orders which received through souq and jumia 2- Create the new products through and update the content with English and arabic 3- daily update for the stock and prices 4- register the invoices and the refunds through the system 5- handle the customers complains 6- achieve the sales and profit target 7- make the weekly and monthly reports which requested by the financial department 1-prepare the daily orders which received through souq and jumia 2- Create the new products through and update the content with English and arabic 3- daily update for the stock and prices 4- register the invoices and the refunds through the system 5- handle the customers complains 6- achieve the sales and profit target 7- make the weekly and monthly reports which requested by the financial department

Operations Supervisor

• May 2017 - Mar 2018

1- Check the daily shipments through Aramex system if they delivered to the customers or not 2- Follow up with Aramex to avoid any delay from their side 3- Follow up with the customers if they face any problem with the delivery 4- Follow up with the staff to confirm that they achieve the daily target 5- Send daily reports to the project manager to check the process 1- Check the daily shipments through Aramex system if they delivered to the customers or not 2- Follow up with Aramex to avoid any delay from their side 3- Follow up with the customers if they face any problem with the delivery 4- Follow up with the staff to confirm that they achieve the daily target 5- Send daily reports to the project manager to check the process

Senior Sales Representative

• Jan 2011 - Mar 2014

1- Maintain time and discipline for job duties. 2- Focus on our target under any changing conditions. 3- Dealing with our colleagues and superior management in a professional way. 4- Being well updated of technology news and new information. 5- Be well trained on every new brand. 6- Follow the policies and procedures of our company. 7- Update prices regularly and taking care of our new promotions and offers. 8- Have enough knowledge about our competitors and market changing. 9- Trying to learn and upgrade our skills and responsibilities Show less

Telesales Agent

• Oct 2010 - Jan 2011

1- contact customers directly by telephone to make sales or support field sales representatives by setting appointments or qualifying prospects. 2- Telesales representatives contact prospects who have responded to an advertising or direct marketing campaigns. 3- The reps ask the prospects qualifying questions about their interest in a product to determine how likely they are to buy 1- contact customers directly by telephone to make sales or support field sales representatives by setting appointments or qualifying prospects. 2- Telesales representatives contact prospects who have responded to an advertising or direct marketing campaigns. 3- The reps ask the prospects qualifying questions about their interest in a product to determine how likely they are to buy