Experience

XPRS Powered by Tradeline

• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Senior Customer Service Specialist

  • Nov 2021 - Present

  At XPRS , we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Objectives of this role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency Identify and address customer needs, with a goal of total satisfaction Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers Meet customer-service department sales targets, generating leads when opportunities arise Follow company guidelines and procedures for communications with minimal supervision Recommend improvements to company processes for efficiency Responsibilities Build expert, dynamic knowledge of the company’s products and services Conduct research with available resources to satisfy customer inquiries Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Show less


Vodafone
• United Kingdom
• Telecommunications
• 700 & Above Employee
• Call Center Representative

  • Jun 2019 - Jun 2020