Experience

MOHM Office Furniture

• Egypt
• Furniture
• 100 - 200 Employee

• Area Sales Manager

  • Feb 2022 - Present

• Showroom Manager

  • Mar 2015 - Jun 2022



Wasla Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Quality Control Specialist

  • Jun 2010 - Mar 2015

  • Conducting monthly performance reports such as agents and projects evaluation. • Propose new tools and enhancements to existing processes for the most efficient operations. • Review Scripts. • Review and Modify Quality Score Sheets and Reports. • Attending in/external kick-off meeting. • Conducting Quality Control training new-comers. • Utilize standard reports in order to monitor operations and analyze results. • Set corrective actions to improve program/Agent level performance. • Assisting operation Dep. in developing the knowledge bases. • Train operation team leaders on quality standards. Show less



Olympic Group

• United States
• Retail
• 300 - 400 Employee

• Telesales Representative

  • 2007 - 2010

  • Handling customer calls. • Enter customer details and other information in an accurate and efficient manner to the relevant systems. • Receive work orders and enter them on the system. • Receive inquiries, answer them and log them on the system. • Provide support to customers over the phone. • Troubleshooting customer's problems. • Handle complaints, even when handling unpleasant customers. • Build a long-term relationship with the customer. • Be proactive with customer queries in terms of follow up and escalation. • Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution. Show less



MetLife

• United States
• Insurance
• 700 & Above Employee

• Outside Sales Representative

  • Feb 2006 - May 2007

  • Determine customer needs and propose appropriate service needs. • Conduct calls and face-to-face meetings with customers daily. • Build and maintain relationships with new and repeat customers. • Overcome objections of prospective customers. • Determine customer needs and propose appropriate service needs. • Conduct calls and face-to-face meetings with customers daily. • Build and maintain relationships with new and repeat customers. • Overcome objections of prospective customers.