Experience

IrisGuard UK Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Account and bussiness development manager

  • Jan 2018 - Present

• Project Manager / Technical Team leader

  • Sep 2013 - Jan 2018

  • Maintaining and expanding long-lasting customer relationships with existing clients by identifying new sales opportunities within existing accounts ensuring the maximum up-selling and cross-selling. • Manage and solve conflicts with clients.• Leading project management activity.• Delivering sales presentations to high-level executives.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Communicate clearly the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders.• Forecast and track key account metrics Show less

• Senior Support Engineer - Levant

  • Jun 2010 - Sep 2013

  Lead the Technical Support teams at: Cairo Amman Bank, Jordan Commercial Bank, Military Cridit Fund (Jordan), Cairo Amman Bank – Palestine, Al Jazeera Sudanese Jordanian Bank – Sudan.

• Senior Technical Support Engineer

  • Oct 2007 - Jun 2010

  •  Investigate and troubleshoot issues. •  Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. •  Perform daily backup operations, ensuring all required file systems and system data are successfully backed up. •  Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. •  Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities Show less



IrisGuard UK Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2006 - Jun 2007

  •  Resolve escalated customer complaints. •  Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary. •  Documenting troubleshooting and problem resolution steps. • Participate in providing training to customers as required. •  Checking quantities of goods in stock to make sure of availability of server and clients spare parts. •  Resolve escalated customer complaints. •  Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary. •  Documenting troubleshooting and problem resolution steps. • Participate in providing training to customers as required. •  Checking quantities of goods in stock to make sure of availability of server and clients spare parts.