Alaa Ali

Information Technology Help Desk at Confectionary Development Industrial Company – Katakit
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Contact Information
us****@****om
(386) 825-5501
Location
Damascus, Damascus Governorate, Syria, SY
Languages
  • English Limited working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • Sololearn certificate introduction to HTML
    Sololearn
    Jul, 2023
    - Nov, 2024
  • Create a Profile and Network on LinkedIn
    Coursera
  • Introduction to Computers and Office Productivity Software
    The Hong Kong University of Science and Technology
  • English Course
    CPC
  • google IT Support
    Google

Experience

  • Confectionary Development Industrial Company – Katakit
    • Syrian Arab Republic
    • Food and Beverage Services
    • 100 - 200 Employee
    • Information Technology Help Desk
      • Jun 2023 - Present

  • MiniMore
    • Damascus, Syria
    • Information Technology Help Desk
      • Nov 2021 - Present

      •Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization •Install and upgrade computer components and software, manage virtual servers, and integrate automation processes •Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues •Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures •Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions •Responsible for capacity, storage planning, and database performance Show less

  • UNICEF
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Assistant Coach
      • May 2017 - Dec 2018

      Providing classroom lessons in life skills, self-expression, setting goals and secrets of success for young people between the ages of 10 and 18 years. Providing life activities to develop themselves and their skills. Providing classroom lessons in life skills, self-expression, setting goals and secrets of success for young people between the ages of 10 and 18 years. Providing life activities to develop themselves and their skills.

Education

  • Damascus University
    Computer Science
    2022 -
  • Aleppo University
    Technical Diploma, Network Engineering
    2019 - 2021

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