Senior Technical Support Engineer

• Mar 2018 - Present

Support engineer Support engineer

Technical & clincal support

• 2016 - Jan 2017

Technical Support Specialist

• Aug 2014 - Mar 2016

1. Implementation, support and inventory control of applications used2. Develops and implements the most efficient and cost-effective solutions3. Evaluates system specifications for business requirements4. Develops and prepares computer solutions5. Works closely with management to prioritize business goals and information needs 1. Implementation, support and inventory control of applications used2. Develops and implements the most efficient and cost-effective solutions3. Evaluates system specifications for business requirements4. Develops and prepares computer solutions5. Works closely with management to prioritize business goals and information needs

IT techincal support

• Mar 2012 - Mar 2013

• installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritizing and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;• testing and evaluating new technology;• Conducting electrical safety checks on computer equipment

Customer services representative

• Jan 2011 - Jan 2012

The Customer Service Representative or the Customer Service Senior Representative (Contact Center Agent) is responsible for direct communication with the End Customer to ensure that the Customers’ needs are met with accordance to the company quality standards and guidelines Arab Bank in dubai as IT techincal support .•installing and configuring computer hardware operating systems and applications;•monitoring and maintaining computer systems and networks;•talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;•troubleshooting system and network problems and diagnosing and solving hardware or software faults;•replacing parts as required;•providing support, including procedural documentation and relevant reports;•following diagrams and written instructions to repair a fault or set up a system;•supporting the roll-out of new applications;•setting up new users' accounts and profiles and dealing with password issues;•responding within agreed time limits to call-outs;•working continuously on a task until completion (or referral to third parties, if appropriate);•prioritizing and managing many open cases at one time;•rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;•testing and evaluating new technology;•Conducting electrical safety checks on computer equipment.