Experience

BeautyTribe

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Senior Customer Service Representative

  • Mar 2022 - Present

  fielding customer inquiries and finding innovative ways to respond. • Working in a collaborative and engaging environment and interact with people . • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs regarding to products . • taking strategic action in a timely manner . • Provide excellent customer service through active listening on every interaction • Troubleshoot and resolve customer issues through the use of desktop applications . • Work with confidential customer information and treat it sensitively. • Logical problem-solving skills • Ability to use Windows operating systems , all of social media platform and WooCommerce system. • Proven oral & written communication skills .


Etisalat
• Albania
• IT Services and IT Consulting
• Senior Customer Service Representative

  • Oct 2021 - Mar 2022


Ministry of Human Resources and Emiratisation

• United Arab Emirates
• Government Administration
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2020 - Oct 2021

  • fielding customer inquiries and finding innovative ways to respond. • Working in a collaborative and engaging environment and interact with people . • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs regarding to UAE Law. • taking strategic action in a timely manner . • Provide excellent customer service through active listening on every interaction • Troubleshoot and resolve customer issues through the use of desktop applications . • Work with confidential customer information and treat it sensitively. • Logical problem-solving skills • Ability to use Windows operating systems • Proven oral & written communication skills . • Some Technical background Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out.



• Alaa Adam for multiple activities (Egypt)

• Customer Service Representative

  • Mar 2020 - Aug 2020

  Position: Customer Services . Date of service: March 2020 To Present ( part time ). Main Duties & Responsibilities: • Manage / improve day to day process interaction with stakeholders. • Prioritize time on critical issues and resolve problems. • Update systems and reports and send them to relevant parties. • Follow up with shipping lines that are received timely and in order. • Ensure invoices are as per contracts agreed upon and follow up to enforce timely payments. • Provide an excellent service delivery.



at St. Andrew's Refugee Services (StARS)

• Psychosocial Caseworker

  • Mar 2019 - Jul 2020

  Duties & Responsibilities: All duties are carried out under the supervision of the AFP Coordinator and under the mentorship of AFP Senior Psychosocial caseworkers. 1. Individual psychosocial client support for On Call clients: - - Conduct screening interviews with adults and families from different refugee communities to identify their needs, and recommend necessary interventions. - Provide advice, guidance and referrals to walk-in clients to the psychosocial department using a client-centered and solutions-based approach. - Accept On-Call referrals from the AFP Coordinator/ Senior Psychosocial Caseworker during On Call shifts. - Provide clients with emotional support and basic counseling during On Call meetings and as relevant when supporting clients to access other services. - Identify the needs and risks that clients may face and take necessary steps to manage these, in collaboration with the client. - Refer clients to appropriate service providers, group activities or community support networks, and advocate for them to access these as required. - Follow up on all required referrals that are identified as necessary during client meetings, actively searching for solutions to respond to client’s needs. - Respond to emergencies when required, working closely with SIOs and the medical team and following existing emergency response procedures to do so. - Maintain accurate records on client caseload, referrals, and follow-up activities. Keep up-to-date client databases. - Work and cooperate with program coordinator and other AFP psychosocial workers to monitor and improve our services to clients and to ensure we carry out our aims and goals in an effective manner - Develop and facilitate community information sessions and other community meetings. - Other duties as assigned.



Avadaz Media Company (Sudan) .

• Voice Over Artist

  • Jan 2018 - Mar 2019

  Duties & Responsibilities: Recording voice for commercials and movie trailers Duties & Responsibilities: Recording voice for commercials and movie trailers



Golden Gym/ Montasir Gym

• Personal Trainer

  • Jun 2018 - Nov 2018

  Duties & Responsibilities : - Evaluating customers’ physical needs - Assigning appropriate exercise activities - Track customers’ fitness progress - valuate clients’ fitness levels and health conditions - Build individualized exercise programs - Explain exercises in detail and suggest alternatives if needed - Monitor progress of clients’ fitness levels - Explain safe and proper use of gym equipment - Lead both individual and group training sessions - Research on new exercise techniques and trends - Promote the gym’s fitness packages and plans - Perform CPR and administer first aid in case of emergencies. - Inform clients about on gym safety and hygiene guidelines - Build a positive and trusting relationship with customers - Advise customers on how to change nutritional and lifestyle habits as needed .



El Mehwar English School (Sudan)

• Position: Math & Science Teacher Assistant.

  • Oct 2017 - Jan 2018

  Teach students the language of math and Science - Create instructional resources for use in the classroom. - Plan, prepare and deliver instructional activities. - Create positive educational climate for students to learn in. - Meet course and school-wide student performance goals. - Participate in on-going training sessions. - Create lesson plans and modify accordingly throughout the year. - Prepare papers and perform other administrative duties as needed. - Read and stay abreast of current topics in education. - Create lesson plans. - Utilize various curriculum resources. - Integrate competencies, goals, and objectives into lesson plans. - Utilize curricula that reflect the diverse educational, cultural, and linguistic backgrounds of the students served. - Utilize public library resources. - Tutor students on an individual basis. - Establish and communicate clear objectives for all learning activities. - Prepare and distribute required reports. - Observe and evaluate student's performance



Different Studio

• Sweden
• Design Services

• Graphic Designer

  • Jan 2017 - Jun 2017

  Duties & Responsibilities: -Meet with clients to determine the scope of a project. - Advise clients on strategies to reach a particular audience. - Create images that identify a product or convey a message. - Develop graphics for product illustrations, logos, and websites. Design brochures, logos, signs, , magazine covers, annual reports, advertisements, and other communication materials. - Select colors, images, text style, and layout. - Present the design to clients or the art director. - Incorporate changes recommended by the clients into the final design. - Review designs for errors before printing or publishing them