Al-Zahraa Ahmed Abdel-Maksoud

Quality Control Coordinator at Infotech Global
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Contact Information
us****@****om
(386) 825-5501
Location
Egypt, EG
Languages
  • English Professional working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • Microsoft Excel Advanced
    RS Financial Services
    Jan, 2023
    - Nov, 2024
  • Preparation & Development of Managers
    Egyptian Business School. EBS
    Jan, 2023
    - Nov, 2024
  • English Certificate
    Ministry of Defense Langauge Institution (MODLI)
    Feb, 2017
    - Nov, 2024
  • ICDL
    Binary Egypt
    Feb, 2017
    - Nov, 2024
  • Qulification to work in Bank and Banking
    The Egyptin National Center for Modern Studies and Research
    Dec, 2016
    - Nov, 2024

Experience

  • Infotech Global
    • Egypt
    • Information Services
    • 1 - 100 Employee
    • Quality Control Coordinator
      • Mar 2020 - Present

    • Quality Control Supervisor
      • Feb 2023 - Present

  • Infotech Global
    • Egypt
    • Information Services
    • 1 - 100 Employee
    • Market Researcher
      • Apr 2019 - Sep 2019

  • Xceed
    • Egypt
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Call Center Customer Service Representative
      • Jul 2017 - Feb 2018

      Call Center Agent at WE Mobile (Activation Queue) Call Center Agent at WE Mobile (Activation Queue)

  • National Bank of Egypt (NBE)
    • Egypt
    • Banking
    • 700 & Above Employee
    • Call Center Customer Service Representative
      • Dec 2015 - Nov 2016

      1. Handle customers and respond to their inquiries about the bank’s products and services. 2. Sending E-mails to different departments to follow up on customers’ complaints or requests. 3. Blocking customers’ cards in stolen or lost cases and following customers if it is necessary. 4. Generate customer interest in the services or products the bank offers. 5. Evaluate the customers' problems and provide logical lasting solutions. 6. Updates job knowledge by studying new banking product descriptions. 7. Explanation of bank’s products or services to Non-bank customers. 8. Achieve KPI’s whilst maintaining the excellent quality of the call. Show less

Education

  • Ain Shams University
    Bachelor’s Degree, Accounting
    2010 - 2014
  • Nabawya Mousa Secondary School
    High School, literary
    2007 - 2009

Community

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