Al-Shaymaa Mominah

Manager.Patient Experience Improvement & Initiatives at Makkah Healthcare Cluster | التجمع الصحي بمكة المكرمة
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Contact Information
us****@****om
(386) 825-5501
Location
Makkah, Saudi Arabia, SA

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Credentials

  • TOT
    مركز التأهيل الشخصي للتدريب Personal Rehabilitation Training Center
    May, 2022
    - Nov, 2024
  • QI 101: Introduction to Health Care Improvement
    IHI
    Dec, 2021
    - Nov, 2024
  • return of investment
    Transform Alliance Management Consulting
    Nov, 2019
    - Nov, 2024
  • certified internal assessor for Quailty Award
    KAQAORG | جائزة الملك عبدالعزيز للجودة
    Apr, 2019
    - Nov, 2024
  • PERSON-CENTERED CARE CERTIFICATION WORKSHOP
    Planetree International
    Oct, 2018
    - Nov, 2024
  • measuring monitoring and improving customer experience
    Informa
    Sep, 2016
    - Nov, 2024
  • patient experience leadership
    The Beryl Institute
    Apr, 2016
    - Nov, 2024
  • CITI Conflicts of Interest
    CITI Program
    Aug, 2019
    - Nov, 2024

Experience

  • Makkah Healthcare Cluster | تجمع مكة المكرمة الصحي
    • Saudi Arabia
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Manager.Patient Experience Improvement & Initiatives
      • Jan 2022 - Present

      -turn improvement opportunities into initiatives -apply person centered care standards in all healthcluster hospitals -unify policies related to patient experience -turn improvement opportunities into initiatives -apply person centered care standards in all healthcluster hospitals -unify policies related to patient experience

  • King Abdullah Medical City (KAMC) - MAKKAH
    • Saudi Arabia
    • Hospitals and Health Care
    • 500 - 600 Employee
    • Head of patient experience enhancement and development
      • Aug 2018 - Present

    • Quality Facilitator
      • Jul 2021 - Present

    • Head of patient satisfaction department
      • Oct 2014 - Aug 2018

    • Patient Advocate
      • Mar 2012 - Oct 2014

  • shoaa almarifa private schools
    • mecca,saudi arabia
    • English Second Language Teacher
      • Oct 2008 - Mar 2012

      Teaching English as a second language for 1st and second grade primary school Teaching English as a second language for kindergarten and preschool teaching computer basic skills for kindergarten and preschool media coordinator for shoaa almarifa kindergarten principal assistant in shoaa almarifa kindergarten Teaching English as a second language for 1st and second grade primary school Teaching English as a second language for kindergarten and preschool teaching computer basic skills for kindergarten and preschool media coordinator for shoaa almarifa kindergarten principal assistant in shoaa almarifa kindergarten

Education

  • Umm Al-Qura University
    Bachelor, English Language and Literature, General
    2000 - 2004

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