Experience

AMC Royal Hotel & Spa

• Egypt
• Hospitality
• 1 - 100 Employee

• Sales & Reservation Supervisor

  • May 2018 - Present

  Provide assistance to everyday sales reservation executive and develop and evaluate sales calls. Managed reservations, working closely with Front Office operations, and ensuring delivery of exceptional guest service... Reviewed departmental objectives for the team and provide continuous employee feedback through the appraisal process. Created and maintains reservation records, prepares letters of confirmation and promptly process any cancellations and modifications. Maximized sales through up-selling, using incentives and promotions, Increased revenue for hotels and owners



SUNRISE Resorts & Cruises

• Egypt
• Hospitality
• 200 - 300 Employee

• Ecommerce Coordinator

  • Nov 2016 - Feb 2018

  -Upload rates and availability on CRS & OTA's extranet .-Manage availability according to inventory available provided by Reservation department.-Ensure invoices are paid-Work with 8 individual hotels part of the chain-Handle amenities and information displayed on OTA's (Booking.com, Expedia etc). -Upload rates and availability on CRS & OTA's extranet .-Manage availability according to inventory available provided by Reservation department.-Ensure invoices are paid-Work with 8 individual hotels part of the chain-Handle amenities and information displayed on OTA's (Booking.com, Expedia etc).



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Jun 2015 - Aug 2016

  Making reservations for customers based on their various requirements and budgetary allowances. Processing payments and sending confirmation details to customers. Providing support to customers who may need to amend or cancel a reservation.Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction. Making reservations for customers based on their various requirements and budgetary allowances. Processing payments and sending confirmation details to customers. Providing support to customers who may need to amend or cancel a reservation.Handle customer complaints and problems, such as missing reservations and overbooked rooms, in a courteous manner to maintain customer satisfaction.



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Trainee

  • Sep 2013 - May 2014