Experience

Palms Casino Resort

• United States
• Hospitality
• 500 - 600 Employee

• Luxury & Leisure Sales Manager

  • Mar 2023 - Present

  - Responsible for growing consortia, wholesale, entertainment, corporate/ business travel, tour, and transient room revenue - Manage all aspect of entertainment/celebrity blocks to ensure successful and flawless stay. Actively participates in business review. Manage partners, distribution, inventory, blocks, and rates - Education of distribution partners through site tours of property, call center presentations, webinars and sales calls - Negotiate marketing opportunities with partners to create co-op plans - Responsible for managing the RFP process for all consortia accounts and Tour/Wholesale - Create and develop ongoing promotions for key accounts. - Travel, entertain and attend trade shows to increase visibility in the market and drive revenues - Oversee all reporting of room nights and revenues of the Leisure Sales and Consortia business segments Show less



Spiro

• Colombia
• Wellness and Fitness Services

• Associate Account Director

  • Aug 2022 - Mar 2023

  - Successfully sold and managed 15 projects in Q4 2022 and over 20 high profile projects in Q1 2023 in multiple cities throughout the US. - Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters. - Work with show management, vendors and strategic partners to ensure compliance with rules-regulations, strategic focus and timeliness. Ensure project milestones are established and measurable. - Successfully sold and managed 15 projects in Q4 2022 and over 20 high profile projects in Q1 2023 in multiple cities throughout the US. - Work with creative teams to develop solutions that meet client goals in keeping with client budget parameters. - Work with show management, vendors and strategic partners to ensure compliance with rules-regulations, strategic focus and timeliness. Ensure project milestones are established and measurable.



JW Marriott Las Vegas Resort & Spa

• United States
• Hospitality
• 100 - 200 Employee

• Group Sales Manager

  • Nov 2021 - Aug 2022

  - Closed the most contracts (54) for Q1 2022, with 203% to goal totaling $726K in rooms and catering revenue. - Responsible for Conference Direct, Maritz, HPN, Canada and Mid-West markets. - Continuously achieving top property against comp set with Conference Direct. - Top producer in Q1 2022 with 21% conversion rate from leads to Definite. - 137% to Goal in Q2 with $490K in Rooms and Catering Revenue - Closed the most contracts (54) for Q1 2022, with 203% to goal totaling $726K in rooms and catering revenue. - Responsible for Conference Direct, Maritz, HPN, Canada and Mid-West markets. - Continuously achieving top property against comp set with Conference Direct. - Top producer in Q1 2022 with 21% conversion rate from leads to Definite. - 137% to Goal in Q2 with $490K in Rooms and Catering Revenue



The Westin Las Vegas Hotel & Spa

• United States
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager

  • Aug 2019 - Jul 2020

  - Closed the Largest Contract in Q4 2019 with over $500K in Room & Catering revenue. - Top Producer in Q3 & Q4 2019 with over 120% to goal. - Worked closely with Marriott to be one of the host hotels for the NFL teams playing at Allegiant Stadium. - Responsible for all Sports Groups including relationship with NFL, NHL, NCAA and Amateur sports. - Maximize all Government, Military and SMERF groups from 40+ rooms peak emphasizing on Westin being non-gaming non-smoking hotel. - Closed the Largest Contract in Q4 2019 with over $500K in Room & Catering revenue. - Top Producer in Q3 & Q4 2019 with over 120% to goal. - Worked closely with Marriott to be one of the host hotels for the NFL teams playing at Allegiant Stadium. - Responsible for all Sports Groups including relationship with NFL, NHL, NCAA and Amateur sports. - Maximize all Government, Military and SMERF groups from 40+ rooms peak emphasizing on Westin being non-gaming non-smoking hotel.



Hilton Lake Las Vegas Resort & Spa

• United States
• Hospitality
• 1 - 100 Employee

• National Sales Manager

  • Mar 2019 - Aug 2019

  - Effectively solicit all existing, prospective target accounts and qualify (leads), resulting in closing contracts through effective contract negotiations that align with meeting the company’s financial objectives. - Respond to Leads within 4 hours per Hilton brand standards and follow Hilton guidelines to successfully exceed quarterly goals. - Conduct site visits with prospecting clients and attend strategic tradeshows and events representing the Hilton Lake Las Vegas. - Effectively solicit all existing, prospective target accounts and qualify (leads), resulting in closing contracts through effective contract negotiations that align with meeting the company’s financial objectives. - Respond to Leads within 4 hours per Hilton brand standards and follow Hilton guidelines to successfully exceed quarterly goals. - Conduct site visits with prospecting clients and attend strategic tradeshows and events representing the Hilton Lake Las Vegas.



Las Vegas Luxury Experiences

• Director of International and Leisure Sales

  • May 2015 - Feb 2019

  - Responsible for international and leisure sales accounts for luxury experiences in Las Vegas including Supercar driving on a racetrack and Helicopter tours over the strip and to the Grand Canyon. - Brought over 50 new accounts while still focusing on developing current top accounts. - Increased DMC Business by 40% during declining market by constant training and follow-ups. - Constantly chosen over competitors with larger market share for corporate business. - Develop strategic marketing and advertising agreements with top partners to achieve quarterly goals. Show less



The Cosmopolitan of Las Vegas

• United States
• Hospitality
• 700 & Above Employee

• Leisure Sales Manager

  • Oct 2012 - May 2015

  - Always exceeded quarterly goals in over 2 and a half years as a Leisure Sales manager - Signed contract with largest account for Korean market becoming one of the most sold hotels in the first year. - Became the most sold hotel in Australian market after strategically working with top accounts. - Attended major domestic and international tradeshows for inbound tourism representing The Cosmopolitan. - Always exceeded quarterly goals in over 2 and a half years as a Leisure Sales manager - Signed contract with largest account for Korean market becoming one of the most sold hotels in the first year. - Became the most sold hotel in Australian market after strategically working with top accounts. - Attended major domestic and international tradeshows for inbound tourism representing The Cosmopolitan.



The Venetian Resort Las Vegas

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Group/Leisure Sales Manager

  • Feb 2011 - Oct 2012

  - Responsible for Leisure Sales domestic accounts and international markets.- Create competitive offers and communicate to accounts so it can be promoted for best results.- Prospect for new business by contacting companies that will be attending tradeshows in Las Vegas- Monthly face-to-face meetings with top accounts and quarterly meetings with all accounts.- Attend major domestic and international trade shows for inbound tourism representing The Venetian and The Palazzo

• Front Desk/Call Center Manager

  • Dec 2007 - Feb 2011

  - Part of management team for the mass training and opening of The Palazzo hotel Las Vegas- Daily operations of The Palazzo Front Desk team and assist all hotel departments - Responsible for reports, team member feedback, coaching, issuing of discipline, training, team building exercises, conflict resolution and guest challenges- Manage and monitor call center abandonment rate, verbiage and efficiency - Responsible for the lead program, and to mentor and develop future management candidates Show less

• Front Desk Agent

  • Mar 2006 - Dec 2007

  - Follow Unmatched Service Standards to enhance the guest experience at the hotel (Check in, Check out, property information and guidance)- Coach front desk agents on duties and responsibilities. Shadow new agents on first two weeks at the desk- Train new hires on Front office software (LMS), front office standards, verbiage and unmatched guest Service- Assist Management on daily operations to minimize labor, control break-board, guest recovery before escalating challenge. Support team members on policies and procedures Show less

• Opening Support Team - Venetian Macao

  • Sep 2007 - Oct 2007

  * Part of the Las Vegas Support Team for the Venetian Macao Opening. * Support and train the front office operations team in China for the opening of The Venetian Macao.



Key2Travel Premier Concierge

• Sales & Events Coordinator & VIP Concierge

  • May 2005 - Mar 2006

  - Coordinate sales, customer service/call center, fulfill order requests, follow-up with customer challenges - Sell tours, shows, nightlife, dinning and golf in different cities (major cities are Las Vegas, Miami, Los Angeles and New York) - Private on-site Concierge for Major Las Vegas Conventions & Tradeshows (WSA, SIA, JCK, CES) - Coordinate inventory override and product updates - Coordinate sales, customer service/call center, fulfill order requests, follow-up with customer challenges - Sell tours, shows, nightlife, dinning and golf in different cities (major cities are Las Vegas, Miami, Los Angeles and New York) - Private on-site Concierge for Major Las Vegas Conventions & Tradeshows (WSA, SIA, JCK, CES) - Coordinate inventory override and product updates