Al Pilato MS

Associate Director of Housing and Auxiliary Services at Canisius College
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo, New York, United States, US

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Mark Piatkowski

Al has been my direct supervisor for the past 8 years and I have decided to write this recommendation unsolicited. There are few people around that possess the same skill sets as Al. His talents range from a Student Affairs (supervision, judicial hearings, housing occupancy and facilities) to wood-working (taking a hobby to a gifted-skilled frame making profession). Despite these two contrasts in careers, there are some similarities that remain prominent with both. Whether it is focusing on customer service, detailed oriented, solid work ethic, or thinking creatively to problem solve; Al has the tools and skills to make things happen. I fully endorse Al in either line of work and it is a privilege to call Al my boss.

Steven Joseph

It is with great pleasure that I recommend Harvest Woods! I work with Mr. Pilato and his team of professionals regularly. From the quality of products used, to their workmanship, to their customer-first philosophy, this team is second to none! On numerous occasions, my organization commissioned Harvest Woods to produce high-end, top-quality, solid wood gifts, for our corporate sponsors. As creative perfectionists to their wood working craft, the end product is simply stunning. As a result, I have personally commissioned Al and company to create high-end display units for my sports memorabilia collection. Needless to say, my home decor proudly features the timeless work of Harvest Woods!

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Experience

    • United States
    • Higher Education
    • 400 - 500 Employee
    • Associate Director of Housing and Auxiliary Services
      • Jun 2019 - Present

  • Harvest Woods
    • Depew, NY
    • FOUNDER/CRAFTSMAN/INSTRUCTOR
      • Jun 2002 - Present

      Built and lead the management and direction of a woodworking business specializing in the creation and sale of unique, handmade frames. Create strategic operating plans supportive of company objectives focused at leveraging operational strengths and resolving any issues that arise. • Oversee all financial aspects of business including account receivables/payables, financial statement development, materials purchasing, budgeting and payroll. • Conduct market research on trends and competition to formulate innovative ideas in order to drive profitable growth through various channels. • Create and implement strategic sales, marketing and multi-media/online/web strategies to increase sales potential and continuously drive awareness. • Created and maintain website, www.Picture-Frame-it-Yourself.com delivering step-by-step instructions, extensive resource information and links to do-it-yourself woodworking hobbyists. • Produced and uploaded instructional videos for YouTube. • Conduct hands-on woodworking instruction and picture frame building classes at Rockler's Woodworking store and local clubs throughout the Western NY area. • Established online presence through educational website, e-commerce stores, blogging and social media. Show less

  • Goodwill Industries of Western NY
    • Northland Workforce Training Center, Buffalo NY
    • Placement Specialist
      • Apr 2019 - Jun 2019

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Human Capital Management Consultant
      • Jul 2015 - Oct 2017

      New Client Retention Outreach Team 2017 Serve as advocate on behalf of new clients. Confirm positive on-boarding experience, and collaborate internally with associates and management, to resolve client concerns, provide stellar service, and promote retention. • Transitioned 100 plus clients from implementation to members of Client Loyalty program. • Played lead role identifying and collaborating to resolve company wide programming error that had negative impact on collection and reporting of important tax and banking data for new clients. Human Capital Management Consultant 2015 – 2016 Managed and drove implementation of human resources management software, to include benefits, performance and Affordable Care Act compliance and reporting. Built positive, on-going relationships with clients. Consulted with clients on best practices and compliance related needs. • Assessed current systems and protocols, identifying best approach to implementation process. • Optimized system configurations and product upgrades, while ensuring client satisfaction and retention through timely solution delivery within client-defined timeliness. Show less

    • United States
    • Higher Education
    • 400 - 500 Employee
    • Associate Director of Residence Life
      • May 2001 - Jun 2014

      Associate Director, Residence Life - 2001 - 2014 Directed and oversaw day-to-day department operations, supervised 9 direct reports and 54 indirect reports serving over 1.4K students occupying 11 campus residence halls and complexes. Managed housing to include capacity management, budgeting, staff administration, applications process, room and roommate assignments and check-in. Drove areas including systems, processes and programming, facilities management, campus life, staffing, and resident retention. • Oversaw hiring and training of professional level administrators, graduate students, students, and administrative assistants. Hired specifically to fit developing culture of “service first” allowing program to improve on student satisfaction and achieve top 10 ranking, nationally, much quicker. • Introduced and secured funding to participate in national bench-marking survey, identifying and improving student satisfaction with Residence Life program. Used data to create fall and spring staff training programs focusing on service; resulting in routinely ranking in top 10 nationally for multiple categories related to service and student satisfaction. • Created and initiated unique Landlord Program; mutually beneficial initiative between college, students living in private housing and neighborhood landlords that had positive impact on quality of life in neighborhood around college; contacted by and met with other area colleges to share idea. Committee Participation / Member Participated in Racial Incidents Team; tasked with investigating discrimination reports and supporting student victims. Identified present and future student service needs and retention improvement strategies through Organizational Structure and Retention Committee. Acted as co-chair of sub-committee to Organizational Structure and Retention Committee focused on student service. Additional Position Held Includes: Assistant Director, Residence Life 1997-2001 Show less

Education

  • Canisius College
    Master’s Degree, College Student Personnel Administration
    1999 - 2001
  • Canisius College
    Bachelor of Science (B.S.), Physical Education
    1995 - 1998

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