Experience

Sostmeier Unternehmensgruppe

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Dispatcher

  • Sep 2018 - Present

  - Supporting key account customers by providing them with best services in North Africa and EU- Maintain the constant coordination to make sure that all their needs been fulfilled - Held regular meetings to discuss possible opportunities to grow the business - Providing regular customers’ reports to control the quality of services - Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.- Directing other transporting partners in third party regarding picking, delivery, customs etc. - Working on transport orders and following up them - Working on customs process for export and import within EU and outside the EU- Keep a permanent coordination with customers to ensure arrival - Managing the groupage and milkrun shipments from all over EU to North Africa- Reviewing pricing policy and make sure that info been forwarded to the customers - Oversee all communications within specifically assigned territories.- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.



Big Dutchman International GmbH

• Germany
• Farming
• 300 - 400 Employee

• Logistics Planner

  • Aug 2016 - Nov 2018

  - Solving problem related to ERP system such as picking up, goods receiving, warehousing etc - Working with Six sigma methodology to enhance the overall performance - Supporting sister company worldwide with their daily ERP system issues. - Ensure compliance with safety, regulatory and company policies.- following up customers satisfactions - improving daily business process - handling claims and solving problems - implementing new working plans - Controlling invoicing process and payments - Identifying new opportunities for new business in North Africa and EU - Held regular conferences with customers to improve working strategy - Ensuring all services been fulfilled - Managing and controlling clearance issues from and to EU - Working on reports and statistics in order summ up the important data - Analyze the impact of logistics changes such as routing, shipping modes, products volumes or mixes or carriers. - Collaborate with other departments to integrate logistics with business system and processes. - Plan and implement improvements to the internal logistic process. - Following up warehouse process such as goods receiving, warehousing, picking process, shipping methods …etc. - Participating with regular meetings to develop and improve the overall process.



IOM - UN Migration

• Switzerland
• International Affairs
• 700 & Above Employee

• Field Executive

  • Mar 2013 - Aug 2015

  - Support implementing IOM activities in the Field.- Coordinate with local NGOs (LNGOs) and Cooperate to facilitate any agreed plans.- Coordinate with LNGOs and government concerned entities to obtain needed documentation for IOM activities whenever it’s needed.- Negotiate vehicle rental contracts- Establish vehicle movement schedules- Permanently ensure that all drivers have received general training.- Ensure that drivers are aware of their obligation to adhere to SIF rules and procedures.- Check that vehicle log books are in place and are used correctly.- Ensure that fuel consumption and vehicle mileage are monitored.- Carry out a purchasing environment analysis at the local level.- Supervise the update of price lists and supplier files.- Manage the SIF purchasing procedures and those from donors funding the programs.- Establish and update purchasing timelines,- Receive, approve and process requests for quotes and internal order forms- Ensure that budgetary lines related to logistics are monitored and observed- Supervise purchasing, ensuring that approval rules and procedures are observed- Select suppliers and negotiate prices, deadlines and delivery methods.- Ensure that purchasing documents are complete and archived- Ensure that dealings with suppliers are monitored.- Follow up on IOM ongoing activities in the field and report back to the relevant unit in IOM Damascus.- Assist in Monitoring IOM activities in the field. - Follow up on Post Evaluation process to be completed as required.- Conducting Needs Assessment and specific needed surveys related to all emergency departments in coordination with our partners in the field.- Conducting NGOs assessment and assist CB unit in signing MOUs with selected NGOs all over Syria.- Collecting all needed information and data for Emergency unites in coordination with IOM partners.- Submit reports, including but not limited to (project, distribution, human stories, evaluation, sudden displacement)



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Key Account Manager

  • Dec 2008 - Jan 2013

  - B2B B2C Sales- Customer Lifetime Value (CLV) getting a long-term customer relationship- Developing and maintaining relationship with key accounts through effective account management.- Managing with the use of KPIs includes setting targets and tracking progress against that target- Working with KPIs and Six sigma to improve the overall sales process and team performance - Ensuring customer retention through building long term beneficial relationships with key accounts.- Actively seek and enable new revenue opportunities for business enhancement.- Work with new and existing accounts to drive business and revenue through product enhancement and product marketing.- Business focus: governmental bodies and large national/private entities.- Establishing and recommending the most realistic sales goals for the Company.- Manages sales area or to maximize sales revenues and meet corporate objectives.- Establishes and manages effective programs to compensate, coach, appraise and train sales executives. - Performs sales activities on major accounts and negotiates sales price.- Reviews progress of sales roles throughout the company.- Accurately forecasts annual, quarterly and monthly revenue streams.- Develops specific plans to ensure revenue growth in all company’s products.- Coordinates proper company resources to ensure efficient and stable sales results.- Follow up key accounts requirements.- Monitoring sales executives’ performance in the field to make sure that the service provided appropriately and professionally.- Holds regular meeting with sales staff.- Following governmental regulation and paperwork



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Ground Operations Supervisor

  • Mar 2004 - Sep 2008

  - Coaching and managing distribution team - Following up team's daily routs deliveries - Solving all problems that might take a place during an dafter delivery - Receive vendors and customer inquiries.- Create and maintain contact with vendors and customers to ensure timely delivery of goods- Route shipments to and from vendors and customer; seek assistance from management on complex routings.- Receive FTL and LTL shipments and ensure both quality and quantity.- Interact with third party logistics service providers- Following up clearance process and make sure that all paper work are available.- Contact with brokers for further coordination.- Audit freight cost and documentation.- Ensure all payments are processed in time.- Coordination with local Authorities at air ports, ports and borders for releasing shipments. - Ensure that the warehouse has sufficient space for incoming deliveries.- Ensure that all items are properly numbered and tagged.- Conduct safety procedures for outbound shipment vehicle.- Manage warehouse security related work such as preparing badges, passes and identification cards.- Maintain high level of customer service.- Assist customer to secure delivery.- Utilize methods and procedures that facilitate achievement of branch goals.- Following vehicles maintenance schedules - Dispatching couriers with the proper vehicle to pick urgent express loads- Recommend changes in operational methods and procedures for improvement.- Provide standard reports to customer.- Provide standard reports to the management.- Maintain and update computer database.- Assist in resolving customer complaints.- Save freight dollars for customer through improved routings.- Monitor carrier performance level.- Input freight bills as needed.