Experience

Sompo Insurance Singapore

• Singapore
• Insurance
• 1 - 100 Employee

• Senior Network Engineer

  • Jun 2023 - Present

  Singapore



Data Connect Technologies Pte Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Mar 2019 - Present

  Singapore, Singapore • Project Engineer (Network) - Kick start meeting for network deployment and project timeline - Ensure all deliverables meets the timeline - Ensure customers desired implementation takes place - Provide documentation after project completion - Help sales team provide BOM list and SOW - Conducts pre/post site survey • Network Engineer - Configure network devices such as firewall (includes azure networking)… Show more • Project Engineer (Network) - Kick start meeting for network deployment and project timeline - Ensure all deliverables meets the timeline - Ensure customers desired implementation takes place - Provide documentation after project completion - Help sales team provide BOM list and SOW - Conducts pre/post site survey • Network Engineer - Configure network devices such as firewall (includes azure networking), router, switch, access point, wireless LAN controller, WLAN cloud, - Provides Tier 2 network support for maintenance customer - Escalation for any network issue - Conduct training for tier 1 NOC support

• Senior Network Engineer

  • Jan 2023 - Jun 2023

  Singapore, Singapore



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Team Lead

  • Jan 2019 - Mar 2019

  Kallang, Singapore • On top of BAU support, ensure that all ticket has been assign to tech • Ensure that IT audit will take in place once a month • Attend weekly regional meeting for IT update • Ensure no SLA ticket breach

• Incident Support Specialist - Level 3

  • Oct 2017 - Feb 2019

  Kallang, Singapore • Onboarding / offboarding for end-user - Laptop preparation - Building WIN10 platform • Business as Usual - IT on boarding induction • Laptop, printer setup and troubleshooting • Maintaining SLA as per ticketing system standard • Video and Audio conference support - Cisco VC - Intel Unite (NUC) • Liaising with vendor

• Audio and Visual Support

  • Apr 2017 - Oct 2017

  Kallang, Singapore • Video Conference Support - Cisco VC • Audio and visual support - Intel Unite (NUC) • Laptop and printer setup and troubleshooting • Building WIN10 platform • Liaising with vendor



AstraZeneca

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT Support Engineer

  • Jan 2017 - Apr 2017

  Kallang, Singapore • Onboarding / offboarding for end-user - Laptop preparation - E-mail configuration - Software installation depending on Business Unit - Building WIN10 platform • Support O365 Configuration for end-user support • Managing MDM - iPhone and iPad - AirWatch Console • Video Conference and Video wall support - Cisco VC - Extron with VMR • Conduct Local IT Training • Assist overall support… Show more • Onboarding / offboarding for end-user - Laptop preparation - E-mail configuration - Software installation depending on Business Unit - Building WIN10 platform • Support O365 Configuration for end-user support • Managing MDM - iPhone and iPad - AirWatch Console • Video Conference and Video wall support - Cisco VC - Extron with VMR • Conduct Local IT Training • Assist overall support for end-user needs • Manage company asset inventory • Manage BOX sync (Cloud Storage) Show less



WideOut

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Support Engineer - Level 1

  • Aug 2015 - Nov 2016

  Makati, National Capital Region, Philippines • Onboarding / offboarding for end-user - Laptop preparation - E-mail configuration - Software installation depending on Business Unit • Provides laptop and desktop troubleshooting • Meeting room support (Polycom, Google chromecast) • Maintaining SLA as per ticketing system standard • Server management - Virtual Machine (VM) - Active Directory - DHCP Server - DNS Server - File… Show more • Onboarding / offboarding for end-user - Laptop preparation - E-mail configuration - Software installation depending on Business Unit • Provides laptop and desktop troubleshooting • Meeting room support (Polycom, Google chromecast) • Maintaining SLA as per ticketing system standard • Server management - Virtual Machine (VM) - Active Directory - DHCP Server - DNS Server - File Server - Virtual Private Server • Network devices setup and configuration - Firewall (PF Sense) - Routers (Cisco) - Access Point (Aruba) - Load Balancer (PEP Link) • Coordinating with Internet Service Provider (ISP) and Vendors • Asset management BAU Show less



Global Credit Information System Limited

• Junior Technician, IT Hardware Support

  • Oct 2013 - Apr 2015

  Manila, National Capital Region, Philippines • Provides day-to-day IT support for all end-user • Maintains server room health • Configuring Cisco router for internet routing • Computer assembly for end-user on boarding • Maintains inventory system • Liaise with escalation and vendor