Al Fu
Fairmont Gold supervisor at The Fairmont Washington, D.C.- Claim this Profile
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English -
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Chinese (Simplified) -
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French -
Topline Score
Bio
Credentials
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Google IT Support Certificate
GoogleJun, 2022- Sep, 2024 -
Watson Certified
IBMApr, 2014- Sep, 2024 -
State Division of Human Resources Management Certificate
Ministry of Labour and Social Security of the People's Republic of ChinaJul, 2009- Sep, 2024
Experience
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Fairmont Gold supervisor
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Aug 2013 - Present
Sales Administrative Assistant - In Training (Dec. 2014 - Present) • Entrusted with Sales Coordinator duties on peak demand shifts and while covering vacations. • Responsibilities include: media relations reservations, and coordinating the visits of large and small business groups to the Gold Floor. Increased the Fairmont Gold Floor ADR from $273.02 (Jan.2015) to 295.87(Sep.2015) through selective guest previews and up-sell strategy implementation. Fairmont Gold Supervisor • Supervise 48 Rooms and 3 Suites on the Fairmont Gold Executive Concierge Floor, ensuring the highest level of Guest Service while maintaining hotel profitability in a positive and innovative work environment. • Responsibilities include: creating and strengthening long-term relationships with clients, up-selling Fairmont services, and serving on the “Service Plus Committee.” Also serve as the Floor’s revenue controller, senior staff trainer, and sales team representative. Show less
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DoubleTree by Hilton
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Hospitality
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100 - 200 Employee
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Operations Management Trainee
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Apr 2012 - Aug 2013
• Participated in the Management Trainee Program at the Doubletree Hotel (a 220-room, full-service hotel), serving rotations in the roles of executive sales assistant, assistant front desk manager and assistant F&B manger. • Participated in the management meetings of both Davidson Hotel and Resort Management and The Hilton Hotel Group. • Participated in the Management Trainee Program at the Doubletree Hotel (a 220-room, full-service hotel), serving rotations in the roles of executive sales assistant, assistant front desk manager and assistant F&B manger. • Participated in the management meetings of both Davidson Hotel and Resort Management and The Hilton Hotel Group.
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Catering Sales Manager
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Feb 2011 - Apr 2012
• Responsible for the daily efficient and effective management of catering department including food preparation, maintaining the vending machines, bar facilities and the supervision of the catering staff at one of the city’s finest hotels. • Developed strong customer base of new and existing clients by maintaining customer satisfaction and quality standards. • Responsible for the payroll and attendance of staff members; supervised recruitment and training of new staff. • Maintained client database of any and all clients served; maintained records and databases regarding budget and costs. Show less
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Park Inn by Radisson
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Belgium
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Hospitality
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700 & Above Employee
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Master’s Internship, Convention Services Corporate Manager Trainee
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Jan 2009 - Nov 2009
• Rotate through sales and reservation departments in the hotel. • Attend all management meetings in house, produced all group resumes, banquet prospectus & electronic proposals for clients. • Plan and execute meeting and social catering functions. Manage small groups ranging from 10-60 people & handle all pricing/billing for groups. • Customize menus and packages for incoming groups. • Rotate through sales and reservation departments in the hotel. • Attend all management meetings in house, produced all group resumes, banquet prospectus & electronic proposals for clients. • Plan and execute meeting and social catering functions. Manage small groups ranging from 10-60 people & handle all pricing/billing for groups. • Customize menus and packages for incoming groups.
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Education
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2008 - 2010
Institut Vatel
Master of Business Administration (MBA), Hospitality Administration/Management -
2004 - 2008
Harbin Institute of Technology
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
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