Experience

Microvellum Software

• United States
• Software Development
• 1 - 100 Employee

• software tech support

  • Oct 2005 - Present

  - Responsible to assist MV users with various issues, including hardware and software problems, software installation and integration with company operation standards, troubleshooting workflow processes, library data issues, machining and manufacturing details and any other issues that may arise with the use of ACAD and MV software. - Interacts effectively, courteously, and directly with the customers/end-users to resolve technical issues, and responds to queries and service requests that originate by telephone, web-based eSupport, and emails. - Highly knowledgeable of Windows OS, SQLCE and SQL Server setup - Responsible to document issues in web-based eSupport interface managing support tickets through successful completion/close. - Create help documents and videos to further provide tech support to both clients and in-house personnel - Records acquired problem-solving knowledge into documentation "cheat sheets" and notes for future reference not only for customers but for other in-house tech support team members Show less