Mike Howlett
CIO/CISO at Intelliworx- Claim this Profile
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Topline Score
Bio
Rick Dietz
Mike is a strong and insightful manager and a skilled technologist. He pays close attention to the day-to-day operations and longer-term development needs of his staff. Mike is constantly seeking ways to effectively lever new innovations into real process improvements. And he is a skilled technologist and systems administrator in his own right. Mike has a rare combination of people/managerial capacity and hard tech skills that would benefit any organization.
Diana Hoffman
I worked with Mike Howlett from May 2005 until October 2007. He was my supervisor in the Information Technology Services Department at the City of Bloomington. As a supervisor Mike always took the time to listen to his employees and welcomed suggestions for the department. I could always depend on him to be punctual, organized, and methodical about the computer needs, in particular, computer training needs for the City of Bloomington employees. Mike had extensive knowledge of computer software and hardware and was always willing to answer questions, and research questions further. I would recommend Mike as a valuable employee for any organization.
Rick Dietz
Mike is a strong and insightful manager and a skilled technologist. He pays close attention to the day-to-day operations and longer-term development needs of his staff. Mike is constantly seeking ways to effectively lever new innovations into real process improvements. And he is a skilled technologist and systems administrator in his own right. Mike has a rare combination of people/managerial capacity and hard tech skills that would benefit any organization.
Diana Hoffman
I worked with Mike Howlett from May 2005 until October 2007. He was my supervisor in the Information Technology Services Department at the City of Bloomington. As a supervisor Mike always took the time to listen to his employees and welcomed suggestions for the department. I could always depend on him to be punctual, organized, and methodical about the computer needs, in particular, computer training needs for the City of Bloomington employees. Mike had extensive knowledge of computer software and hardware and was always willing to answer questions, and research questions further. I would recommend Mike as a valuable employee for any organization.
Rick Dietz
Mike is a strong and insightful manager and a skilled technologist. He pays close attention to the day-to-day operations and longer-term development needs of his staff. Mike is constantly seeking ways to effectively lever new innovations into real process improvements. And he is a skilled technologist and systems administrator in his own right. Mike has a rare combination of people/managerial capacity and hard tech skills that would benefit any organization.
Diana Hoffman
I worked with Mike Howlett from May 2005 until October 2007. He was my supervisor in the Information Technology Services Department at the City of Bloomington. As a supervisor Mike always took the time to listen to his employees and welcomed suggestions for the department. I could always depend on him to be punctual, organized, and methodical about the computer needs, in particular, computer training needs for the City of Bloomington employees. Mike had extensive knowledge of computer software and hardware and was always willing to answer questions, and research questions further. I would recommend Mike as a valuable employee for any organization.
Rick Dietz
Mike is a strong and insightful manager and a skilled technologist. He pays close attention to the day-to-day operations and longer-term development needs of his staff. Mike is constantly seeking ways to effectively lever new innovations into real process improvements. And he is a skilled technologist and systems administrator in his own right. Mike has a rare combination of people/managerial capacity and hard tech skills that would benefit any organization.
Diana Hoffman
I worked with Mike Howlett from May 2005 until October 2007. He was my supervisor in the Information Technology Services Department at the City of Bloomington. As a supervisor Mike always took the time to listen to his employees and welcomed suggestions for the department. I could always depend on him to be punctual, organized, and methodical about the computer needs, in particular, computer training needs for the City of Bloomington employees. Mike had extensive knowledge of computer software and hardware and was always willing to answer questions, and research questions further. I would recommend Mike as a valuable employee for any organization.
Credentials
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CISSP
(ISC)²Feb, 2017- Nov, 2024 -
VMware Technical Sales Professional 5
VMwareJan, 2011- Nov, 2024 -
Microsoft Certified Systems Engineer
MicrosoftJan, 1997- Nov, 2024
Experience
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Intelliworx
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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CIO/CISO
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Sep 2012 - Present
Mission: Architect and secure cloud-based applications for U.S. Federal Government customers. * Lead teams across four primary mission areas: information technology (CIO), security (CISO), cloud services, and project management office (PMO). * Architect AWS GovCloud production environments - AWS services, EC2 servers, RDS databases, and 3rd party virtual devices - to host high-availability web applications for tens of thousands of customers. * Build and secure environments to FedRAMP (via NIST 800-53, 800-63, FIPS 140-2, others) standards and best practices. Manage all security operations including security architecture and planning, incident response, contingency planning/disaster recovery, vulnerability assessments, risk analysis, compliance, and continuous monitoring. * Provide security, technology and risk management leadership. Develop training, policy & procedure, and system security plans based on multiple frameworks. Lead teams of system engineers, security engineers, risk & compliance engineers, and NOC/SOC staff. Manage projects, budgets, vendors, security agreements, and SLAs with both public and private partners. * Perform Oracle Enterprise and MySQL database administration. Perform Linux and Windows systems administration including CIS hardening of servers. Perform Tomcat administration, tuning & support of our java + tomcat web applications.
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Oddfish Games
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United States
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Entertainment Providers
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Principal/Lead Designer
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Jan 2015 - Present
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01.com, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Director of Support
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Dec 2010 - Aug 2012
Mission: Build a cohesive, highly motivated, customer-focused, telecommuting support and administration team that served better than twenty-thousand Zimbra Collaboration Suite mailboxes for one of the largest Zimbra hosting providers in the world. * Led a zero-commute technical support team through tumultuous times, including a switch to a 24x7 support model, a solid year of debilitating technical difficulties, staffing changes and events that seriously impacted team morale. Despite this difficulty, we still maintained a customer satisfaction rate with our enterprise customers of 97%. * Earned leadership of systems administration team due to success in managing help desk team. Was asked to be a voice for the customer on the company executive leadership team. * Successfully managed several improvement projects such as implementations of Zendesk, Salesforce, OpenFire and Confluence.
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State of Indiana
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United States
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Government Administration
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700 & Above Employee
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Technology Support Manager
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Jun 2004 - Nov 2010
Mission: Build a cohesive, highly motivated, customer-focused team to support 1000 users within the civil city, parks, public works, transit, police, fire and utilities agencies. Assist the team by performing tier III technical support and Windows and Linux systems administration as needed. * Achieved 98% customer satisfaction rating across tenure (100% satisfaction rating in 2010). * Developed standardized endpoint security and incident response practices, including the implementation of multiple host-based defenses. * Created a knowledge-base for documentation and forms management that ultimately replaced the city intranet. * Planned and led the implementation of a thousand user Google Apps Premier migration that reduced help desk tickets by nearly 10%. * Reduced workstation replacement costs by 45% per unit through vendor management. * Reduced support costs by standardizing selection and configuration of hardware and software and implementing a KBOX management appliance to automate patching, software installs, updates and scripting for our non-Active Directory environment.
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Technology Support Coordinator
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Sep 2002 - Jun 2004
Mission: Provide resource-smart technological solutions to modernize a 450-employee not-for-profit serving persons with disabilities. * Went above and beyond my defined job duties by acting as an internal IT consultant to the director and systems manager thanks to my extensive network admin and systems admin experience. Mission: Provide resource-smart technological solutions to modernize a 450-employee not-for-profit serving persons with disabilities. * Went above and beyond my defined job duties by acting as an internal IT consultant to the director and systems manager thanks to my extensive network admin and systems admin experience.
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Manager, Systems Integration
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Feb 2000 - Feb 2002
Mission: Helped to build a revolutionary broadcast facility from the ground up that dispensed with standard operational models of broadcast television. * Built and maintained all Windows-based Exchange, application, MSSQL, Citrix terminal and LiveVault backup servers. * Assisted in upkeep of ATM switches that muxed video broadcast content, IT network data and the phone system across fiber optics to each television station around the country. * Massively reduced support requirements by replacing workstations with WYSE terminals that connected via ICA to Citrix Metaframe servers. This allowed the department to support more than three hundred users all across the country with only one help desk technician.support personnel in Los Angeles and Miami.
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USA Networks
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United Kingdom
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Book and Periodical Publishing
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1 - 100 Employee
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Network Manager
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Feb 1999 - Feb 2000
Mission: Provide systems and network administration for an entertainment company and top-notch technical support to one of Hollywood's most successful executives and his staff. Managed the organization's Cisco routers, Checkpoint firewall, Exchange servers, various financial and database applications and other Windows servers. Mission: Provide systems and network administration for an entertainment company and top-notch technical support to one of Hollywood's most successful executives and his staff. Managed the organization's Cisco routers, Checkpoint firewall, Exchange servers, various financial and database applications and other Windows servers.
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Network Consultant
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Feb 1997 - Feb 1999
Network Consultant with MCSE accreditation for a small Los Angeles consulting and application development house. Clients included the County of Los Angeles, Silver King Communications and UCLA Medical Center. Network Consultant with MCSE accreditation for a small Los Angeles consulting and application development house. Clients included the County of Los Angeles, Silver King Communications and UCLA Medical Center.
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Systems Administrator
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Jul 1996 - Feb 1997
Systems administrator, web page designer and support technician for a very small internet service provider in Torrance, California. Systems administrator, web page designer and support technician for a very small internet service provider in Torrance, California.
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Education
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1992 - 1996
Indiana University Bloomington
Physical and Biological Anthropology
Community
