Experience

North East Surrey College of Technology (NESCOT)
• United Kingdom
• Higher Education
• 200 - 300 Employee
• Weekend Administrator and Welfare Officer

  • Feb 2021 - Present


Centre of English Studies

• Technology, Information and Internet
• 1 - 100 Employee

• Accommodation and Welfare Officer

  • Jan 2013 - Present

  - Selection and inspection of suitable accommodation for CES students (homestay and residential) - Obtaining and maintaining all the relevant documentation for the homestay families - Accommodation bookings, individual and group students - Email, telephone and in person enquiries - Complaint resolution - Selection and inspection of suitable accommodation for CES students (homestay and residential) - Obtaining and maintaining all the relevant documentation for the homestay families - Accommodation bookings, individual and group students - Email, telephone and in person enquiries - Complaint resolution



Malvern House London

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Accommodation Manager

  • Nov 2011 - Jan 2013

  • Researching new student accommodation• Communication with accommodation providers, agents and students• Monthly reports• Ensuring the effective running of the department• Daily tasks – email and phone enquiries, bookings, complaints resolution

• Accommodation officer

  • Aug 2010 - Nov 2011

  • Accommodation bookings• Data entry• Providing effective management of the service and relationships with students.• Dealing with students, agents, accommodation providers enquiries, complaints



YHA St Paul's

• United Kingdom
• Hospitality

• Receptionist

  • Mar 2007 - Aug 2010

  • Taking accommodation bookings • Replying to phone and email enquiries • Checking in guests, providing information, selling attraction tickets and souvenirs • Providing outstanding customer service • Taking accommodation bookings • Replying to phone and email enquiries • Checking in guests, providing information, selling attraction tickets and souvenirs • Providing outstanding customer service