Akshay Kumar
Assistant Operations and Customer Success Manager at V1CECONNECTIONS- Claim this Profile
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Bio
Credentials
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Business Analysis Foundations
LinkedInJan, 2021- Sep, 2024 -
Leading with Next-Generation KPIs, with Michael Schrage
LinkedInJan, 2021- Sep, 2024 -
Organizing Your Remote Office for Maximum Productivity
LinkedInJan, 2021- Sep, 2024 -
Sales Prospecting
LinkedInJan, 2021- Sep, 2024 -
Fundamentals of Accounting Software
QuickBooks OnlineDec, 2019- Sep, 2024 -
English Score
British CouncilMay, 2020- Sep, 2024 -
Analyzing and Visualizing Data with Microsoft Power BI
Udemy -
Certified Scrum Professional (CSP)
CertiProf -
IAB Digital Marketing and Media Foundations Certification
Google Digital Garage
Experience
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V1CECONNECTIONS
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United Kingdom
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Retail Office Equipment
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1 - 100 Employee
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Assistant Operations and Customer Success Manager
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Nov 2022 - Present
• Responsible for the day-to-day management and seamless collaboration of various departments, including Customer Service, Projects, and Tech. Develops and implements operational policies based on industry best practices, ensuring efficient service delivery and alignment with organizational goals. • Works closely with senior leadership, contributing to the development and execution of strategic plans that prioritises customer success and satisfaction. Responsible for monitoring and… Show more • Responsible for the day-to-day management and seamless collaboration of various departments, including Customer Service, Projects, and Tech. Develops and implements operational policies based on industry best practices, ensuring efficient service delivery and alignment with organizational goals. • Works closely with senior leadership, contributing to the development and execution of strategic plans that prioritises customer success and satisfaction. Responsible for monitoring and evaluation of departmental performance, leading to process improvements and enhanced service quality. • Establishes and manages quality control systems within the Customer Success department. Responsible for budget allocation and resource management, ensuring cost-effectiveness and timely service delivery. • Responsible for building and maintaining strong relationships with internal and external stakeholders, including vendors, suppliers, and customers, is crucial to fostering a collaborative and productive work environment. • Monitors recruitment and retention efforts, ensures compliance with relevant laws and regulations, while also providing leadership, coaching, and mentoring to nurture continuous learning and development among the Customer Success team, leading to high employee engagement and retention.
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Print Production Manager
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Jun 2021 - Nov 2022
• Controlling, organizing, and monitoring the flow of NFC business cards printing operations. • Scheduling and confirming product specifications, arranging necessary adjustments, and overseeing the department staff to ensure timely completion and product quality adherence, meeting all deadlines. • Establishing effective communication and coordination by liaising with other production departments and customer account managers at local, national, and international levels. • Scheduling… Show more • Controlling, organizing, and monitoring the flow of NFC business cards printing operations. • Scheduling and confirming product specifications, arranging necessary adjustments, and overseeing the department staff to ensure timely completion and product quality adherence, meeting all deadlines. • Establishing effective communication and coordination by liaising with other production departments and customer account managers at local, national, and international levels. • Scheduling and performing maintenance of print machines and equipment to optimize productivity and minimize downtime. • Prioritizing and managing shipping tasks, especially for premium customers, to ensure their satisfaction and prompt delivery. • Overseeing and maintaining control over logistics operations to enhance efficiency and operational effectiveness. • Monitoring and managing stock levels to ensure a consistent supply and prevent any disruptions in the production process.
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Housing Triage
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Legal Services
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1 - 100 Employee
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Claims Advisor
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May 2021 - Jun 2021
• Provided advice on clients for incorrectly installed cavity wall insulation through outbound cold calling. • Booked appointments for EPC Surveys. • Conducted pre-vetting checks for opening claims on behalf of associated legal firms. • Managed and Updated CRM. • Provided advice on clients for incorrectly installed cavity wall insulation through outbound cold calling. • Booked appointments for EPC Surveys. • Conducted pre-vetting checks for opening claims on behalf of associated legal firms. • Managed and Updated CRM.
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Novopay
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United Kingdom
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Financial Services
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1 - 100 Employee
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Business Manager
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Apr 2021 - May 2021
• Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business. • Manages and updates CRM. • Adopts digital marketing strategies to generate leads. • Develops and prepares presentations for prospective clients. • Conducts meetings with both active and prospective clients. • Provides assistance in design and development of products, services and tools for client companies. • Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business. • Manages and updates CRM. • Adopts digital marketing strategies to generate leads. • Develops and prepares presentations for prospective clients. • Conducts meetings with both active and prospective clients. • Provides assistance in design and development of products, services and tools for client companies.
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Paymentsense
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United Kingdom
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Financial Services
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300 - 400 Employee
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Payment Consultant
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Jan 2021 - Apr 2021
• Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business. • Manages and updates CRM. • Adopts digital marketing strategies to generate leads. • Develops and prepares presentations for prospective clients. • Conducts meetings with both active and prospective clients. • Provides assistance in design and development of products, services and tools for client companies. • Monitors, analyses and prepares strategies in marketing, sales, advertising and operations to generate business. • Manages and updates CRM. • Adopts digital marketing strategies to generate leads. • Develops and prepares presentations for prospective clients. • Conducts meetings with both active and prospective clients. • Provides assistance in design and development of products, services and tools for client companies.
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AMAZON TRANSPORTATION SERVICES PRIVATE LIMITED
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India
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Logistics and Supply Chain
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700 & Above Employee
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Delivery Station Coordinator
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Dec 2020 - Apr 2021
• • Recruited and trained new employees along with BGC, document clearance and contracts signing on behalf of the company. • Advertised vacancies and managed social media handles of the company. • Provided on road support to drivers and conducted daily feedback session to help them solve their problems. • Coordinated administration works and book keeping payroll and contract negotiations on behalf of the company (using office softwares, adobe cloud, AMZL dsp management). • Conducted… Show more • • Recruited and trained new employees along with BGC, document clearance and contracts signing on behalf of the company. • Advertised vacancies and managed social media handles of the company. • Provided on road support to drivers and conducted daily feedback session to help them solve their problems. • Coordinated administration works and book keeping payroll and contract negotiations on behalf of the company (using office softwares, adobe cloud, AMZL dsp management). • Conducted and reported regular compliance checks • Prepared sales budgeting, forecast and analytics reports for the director and investors. • Management of inventory and supplies along with transportation and route assignment management.
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Delivery Lead
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Nov 2020 - Dec 2020
• Attended Amazon’s DA training and was working for last mile delivery. • Daily self-invoicing was done and provided to the DSP. • Problems from pick up to delivery were solved in a timely manner
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General Manager
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Jan 2020 - Sep 2020
• Coordinated strategic planning driving sales growth and margins across both existing and future clients. • Produced and implemented strategic initiatives, targeting potential business verticals. • Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas. • Restructured the workshop procedure and service department by introducing workshop protocol, saving time and operational cost. • Used Quick books to boost… Show more • Coordinated strategic planning driving sales growth and margins across both existing and future clients. • Produced and implemented strategic initiatives, targeting potential business verticals. • Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas. • Restructured the workshop procedure and service department by introducing workshop protocol, saving time and operational cost. • Used Quick books to boost productivity and efficiency in accounting. • Generated and maintained monthly net profit of 30% from the previous months during the full time working. • Used expert digital marketing techniques, maintaining excellent sales and management during covid lockdown working from home. • Provided Director with comprehensive written reports on the workshop for continued improvement. Show less • Coordinated strategic planning driving sales growth and margins across both existing and future clients. • Produced and implemented strategic initiatives, targeting potential business verticals. • Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas. • Restructured the workshop procedure and service department by introducing workshop protocol, saving time and operational cost. • Used Quick books to boost… Show more • Coordinated strategic planning driving sales growth and margins across both existing and future clients. • Produced and implemented strategic initiatives, targeting potential business verticals. • Identified new business opportunities through research into emerging markets, consumer trends and potential growth areas. • Restructured the workshop procedure and service department by introducing workshop protocol, saving time and operational cost. • Used Quick books to boost productivity and efficiency in accounting. • Generated and maintained monthly net profit of 30% from the previous months during the full time working. • Used expert digital marketing techniques, maintaining excellent sales and management during covid lockdown working from home. • Provided Director with comprehensive written reports on the workshop for continued improvement. Show less
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Streetwise Logistics
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Logistics Team Lead
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Nov 2018 - Nov 2019
• Used effective people management and organizational abilities to plan Route and Delivery. • Used GPS to boost productivity and efficiency in Delivery. • Scheduled systematically and saw 50-60 client delivery per day, against the below 50 per day rate. • Provided Manager with comprehensive written reports on circuit for continued improvement of delivery. • Used effective people management and organizational abilities to plan Route and Delivery. • Used GPS to boost productivity and efficiency in Delivery. • Scheduled systematically and saw 50-60 client delivery per day, against the below 50 per day rate. • Provided Manager with comprehensive written reports on circuit for continued improvement of delivery.
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SMEClabs
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India
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Education Administration Programs
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100 - 200 Employee
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Graduate Engineering Trainee
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Apr 2019 - Jul 2019
• Assisted in the receipt and review of MEP submittals. • Logged and posted all MEP changes and as-built information on field drawings. • Assisted in the scope review, budgeting and justification of MEP work orders. • Assisted in the installation of MEP work. • Assisted in the testing and commissioning of MEP equipment. • Assisted in the receipt and review of MEP submittals. • Logged and posted all MEP changes and as-built information on field drawings. • Assisted in the scope review, budgeting and justification of MEP work orders. • Assisted in the installation of MEP work. • Assisted in the testing and commissioning of MEP equipment.
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Education
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2022 - 2022
Alison
Diploma, Operations and Supply Management -
2014 - 2018
University of Kerala
BTech - Bachelor of Technology, Mechanical Engineering
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