Experience

Ramp
• United States
• Computer Networking Products
• 1 - 100 Employee
• SVP, Head of product - Payments

  • Jul 2023 - Present


Outpayce from Amadeus

• Spain
• IT Services and IT Consulting
• 100 - 200 Employee

• VP Head of product - payment gateway

  • May 2022 - Jul 2023

  London, England, United Kingdom



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director - Head of Merchant value propositions

  • Mar 2020 - Apr 2022

  Head of enterprise and SMB merchant value propositions for Mastercard payment gateway services. Leading product development of API’s & merchant facing front end assets Market launch of Simplify Commerce a cloud based white label e-commerce platform (B2B2C) offering shopping cart capabilities & payment integrations for SMB merchants. • Engage with business sponsors to define product portfolio strategy, translate client & market needs into product propositions and develop the go-to-market… Show more Head of enterprise and SMB merchant value propositions for Mastercard payment gateway services. Leading product development of API’s & merchant facing front end assets Market launch of Simplify Commerce a cloud based white label e-commerce platform (B2B2C) offering shopping cart capabilities & payment integrations for SMB merchants. • Engage with business sponsors to define product portfolio strategy, translate client & market needs into product propositions and develop the go-to-market & pricing strategy • Build business case for new products and propositions and secure business sponsorship & funding • Lead product development of Simplify commerce - manage product roadmap, global dev team of 40 and launch new features/products • Grew the number of partners reselling simplify from 2 to 30 globally in three years through delivering strategic projects and exceptional focus on merchants and cardholder experience • Develop & conduct go to market workshops for partner banks to help them launch Simplify in the market, conduct ideation workshops to develop new products & propositions • Partner with internal teams & Fintech startups to create product bundles and value propositions like automated merchant onboarding, accounting software, social media ecommerce channels (FB, Instagram & Google), issuing and acquiring products/services • Liaise with regional sales, marketing, legal and account teams to create product awareness, sales decks, internal and external training material and qualitative & quantitative market analysis • Partner with Labs for new product concepts like conversational commerce, new payment methods, merchant on-boarding solutions and develop bundled propositions and products on top of payment gateway

• Product Development and Innovation- Payment Gateway Services

  • Jul 2017 - Mar 2020

  London, United Kingdom

• Product Development & Innovation

  • Jan 2016 - Jul 2017

  Innovate new products, business models & customer experiences to optimise engagement, leading to new revenue generators for department store and supermarket clients. • Engage with business sponsors to define product portfolio strategy, translate client and market needs into product propositions and develop the go-to-market strategy • Develop & manage product roadmaps, conduct senior stakeholder & client team workshops for ideation, create wireframes & prototypes to conduct end… Show more Innovate new products, business models & customer experiences to optimise engagement, leading to new revenue generators for department store and supermarket clients. • Engage with business sponsors to define product portfolio strategy, translate client and market needs into product propositions and develop the go-to-market strategy • Develop & manage product roadmaps, conduct senior stakeholder & client team workshops for ideation, create wireframes & prototypes to conduct end user-testing • Utilise design thinking to put the customer at the heart and define customer journey maps ensuring engagement of all user personas on the new loyalty & transaction insight application • Lead the product development of the insight platform. Manage external software vendors, design agency and a geographically distributed team • Manage and prioritise product backlog of user stories, daily scrum meetings to track progress and usability testing to ensure product features meet customer needs and business priorities • Partner with sales & account teams to create awareness and enable them to sell the insight platform through product demo’s and training



iBe

• United Kingdom
• Advertising Services

• Manager - Retail Banking and Digital

  • Mar 2015 - Jan 2016

  London Product Innovation Lead for 20+ member team, on a US$25m Post Acquisition cards transformation programme for a large European retail bank for 2.2m customers. • Review existing product offerings, customer on-boarding processes and multichannel customer servicing to identify investment opportunities and create a roadmap of strategic initiatives • Collaborate with external vendors and business partners to design and implement digital initiatives to streamline processes, explore & utilise… Show more Product Innovation Lead for 20+ member team, on a US$25m Post Acquisition cards transformation programme for a large European retail bank for 2.2m customers. • Review existing product offerings, customer on-boarding processes and multichannel customer servicing to identify investment opportunities and create a roadmap of strategic initiatives • Collaborate with external vendors and business partners to design and implement digital initiatives to streamline processes, explore & utilise new technologies and enhance customer journey and servicing e.g. digital on-boarding, query resolution and charge disputes etc. • Collaborate with business readiness, training and operations teams to conduct impact assessment, identify training requirements and ensure market readiness • Manage multiple agile projects to improve customer experience and engagement with each sprint, perform usage analysis and drive further enhancements from gained insight • Engage with digital content team, technology team and UX/UI designers to define requirements, produce customer journey maps, wireframes and deliver sprints. Show less



Capco

• United Kingdom
• Financial Services
• 700 & Above Employee

• Management Consultant

  • Sep 2013 - Mar 2015

  London, United Kingdom Strategy Manager on US$20m programme at a major UK retail bank for a digital platform implementation to enhance customer journey on mortgage products • Collaborate with Business heads for technology & digital and digital proposition managers, across group to deliver an integrated digital strategy roadmap to achieve business objectives • Develop business case for a digital mortgage product with market trends analysis, customer benefits map, cost saving and ROI analysis and available… Show more Strategy Manager on US$20m programme at a major UK retail bank for a digital platform implementation to enhance customer journey on mortgage products • Collaborate with Business heads for technology & digital and digital proposition managers, across group to deliver an integrated digital strategy roadmap to achieve business objectives • Develop business case for a digital mortgage product with market trends analysis, customer benefits map, cost saving and ROI analysis and available vendor solutions • Define a high-level solution approach, service requirements and conduct technology assessments, benchmarking of vendor solutions, cost-benefit analysis and vendor selection • Focus on mortgage offering and conduct “as-is” analysis to identify transformation areas across technology, processes & teams and define target operating model for new digital services • Liaise with marketing team and UX/UI designers to develop content, define customer journey maps, design website/app layouts and wireframes and engage with technology team to deliver prototype. Manage agile delivery iterations to deliver new features and improve customer experience Develop a target operating model at a tier 1-investment bank • Develop the target operating model for tax operations and client on-boarding to centralise and standardise the processes across legal entities delivering a cost saving of US$2.3m per year • Conduct analysis of legal entities, identify impacted business areas, nature of change required and develop recommendations for delivering regulatory change • Collaborate with business heads, KYC and tax operations teams, and business support teams to define an integrated strategic roadmap to deliver business transformation programme globally and present to senior client management. • Conduct workshops with client staff at all levels to analyse organisational structure, teams & processes and provide recommendations on restructuring teams, redefining roles to senior client management. Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Strategy Consultant - Financial Services

  • Sep 2011 - Sep 2013

  United Kingdom Strategic Advisor to the CIO of a major e-commerce company on an organisational change programme • Implement a business change programme – advised the CIO on team re-structuring, define new roles and responsibilities, cost reduction and using agile project management techniques which resulted in savings of US$320k per year • Present to the C-suite the short, medium and long term strategic initiatives required to implement and sustain the business transformation program • Defined a… Show more Strategic Advisor to the CIO of a major e-commerce company on an organisational change programme • Implement a business change programme – advised the CIO on team re-structuring, define new roles and responsibilities, cost reduction and using agile project management techniques which resulted in savings of US$320k per year • Present to the C-suite the short, medium and long term strategic initiatives required to implement and sustain the business transformation program • Defined a communications and delivery plan for the strategic initiatives to effectively manage the cultural and personnel changes through client’s business functions and operations. Lead strategy analyst on a US$15m regulatory change management programme at one of UK’s top insurance companies • Collaborate with regulations SME’s, business and IT teams to interpret and define the delivery roadmap for regulatory change • Lead a 6-member team to analyse existing processes, operations & systems, conduct impact assessment and develop target operating model Show less


Cranfield University School of Management
• MBA - Finance and Strategy

  • Sep 2010 - Sep 2011


Infosys Technologies Ltd

• Project Lead

  • Sep 2008 - Jul 2010

  Project Lead on a post merger customer integration programme at a major US Bank • Design and lead client workshops aimed towards increased communication within project teams, identify areas for business transformation and change management of cultural, process & operational differences • Define overall plan for customer information integration with the incumbent’s processes, brand changes and processing systems. • Create internal communications plan and schedule to ensure… Show more Project Lead on a post merger customer integration programme at a major US Bank • Design and lead client workshops aimed towards increased communication within project teams, identify areas for business transformation and change management of cultural, process & operational differences • Define overall plan for customer information integration with the incumbent’s processes, brand changes and processing systems. • Create internal communications plan and schedule to ensure transparent and singular communication across all levels and business functions of the incumbent and acquired bank Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • 2005 - 2008

  Business Analyst and Team Lead on a Basel II implementation project • Lead a cross-functional team from Sheffield, UK co-ordinating with the offsite team in India for a Basel II compliance project, achieving successful implementation three months ahead of schedule • Recruit, train and build a team for implementing a complex project to improve data quality under organization wide Data Improvement Programme which improved data quality by 40%