Experience

ParallelDots

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Customer Success Manager

  • Aug 2022 - Present



FarEye

• United States
• Software Development
• 500 - 600 Employee

• Customer Success Manager

  • Dec 2020 - Jul 2022

  Noida, Uttar Pradesh, India - Managing customer success metrics for India and USA region - Manage and optimize the customer journey, from Onboarding to Renewals - Create and execute Success plans for customers - Conducting regular EBR and MSR with key stakeholders



Paytm Mall

• India
• Technology, Information and Internet
• 200 - 300 Employee

• Key Account Manager

  • Sep 2018 - Aug 2020

  Noida Area, India - Maintaining relationship with a portfolio of accounts/sellers to nurture the partnership and ensure seller/client churn is reduced. - Act as SPOC for the organization and ownership of Vendor Success benchmarks - Responsible for Driving GMV and transactions for category - Identifying and launching new sub-categories. - Strategizing commissions & marketing budget to keep business profitable, aligning Product listing ads, high/low commission benchmarking - Responsible for… Show more - Maintaining relationship with a portfolio of accounts/sellers to nurture the partnership and ensure seller/client churn is reduced. - Act as SPOC for the organization and ownership of Vendor Success benchmarks - Responsible for Driving GMV and transactions for category - Identifying and launching new sub-categories. - Strategizing commissions & marketing budget to keep business profitable, aligning Product listing ads, high/low commission benchmarking - Responsible for relationship building with existing enterprise brands like Big Bazaar, Bombay Dyeing, Spaces, Raymond Home, Ferns n Petals, Home Town etc Show less



LogiNext

• India
• Software Development
• 100 - 200 Employee

• Key Account Manager

  • Dec 2017 - Mar 2018

  Gurugram - Spearheaded Enterprise/Key accounts project delivery for 50+ accounts - Maintained MRR/ARR (Monthly/Annual Recurring Revenue) and kept track of ARPU of assigned projects - Focusing on Customer Lifecycle Management post sales, ensured renewal and retention as well - Working closely on NPS (Net Promoters Score) to achieve overall success - Handled enterprise accounts like Toyota Logistics, Godfrey Philips India, FabIndia - Presentation of actual product usage to client ton… Show more - Spearheaded Enterprise/Key accounts project delivery for 50+ accounts - Maintained MRR/ARR (Monthly/Annual Recurring Revenue) and kept track of ARPU of assigned projects - Focusing on Customer Lifecycle Management post sales, ensured renewal and retention as well - Working closely on NPS (Net Promoters Score) to achieve overall success - Handled enterprise accounts like Toyota Logistics, Godfrey Philips India, FabIndia - Presentation of actual product usage to client ton fortnightly basis, aligning training and presenting the actual details of features not used Show less



BigFoot Retail Solutions Pvt

• India
• Retail
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2015 - Dec 2017

  New Delhi Area, India - Onboarding Assistance to Enterprise merchants and SPOC for all the assigned enterprise projects - Ensuring renewal/retention of the assigned accounts and maintain MRR/ARR - Coordinating with HTML, Design, Data, Training and Marketing teams for daily requirements, updates, feedback and quality check - Managed Enterprise projects like Relaxo Footwear, L’affaire, Beercafe, Shopnimai, Moehair India, Ebody Care, Carlton London - Handled client requirements and feedback through internal… Show more - Onboarding Assistance to Enterprise merchants and SPOC for all the assigned enterprise projects - Ensuring renewal/retention of the assigned accounts and maintain MRR/ARR - Coordinating with HTML, Design, Data, Training and Marketing teams for daily requirements, updates, feedback and quality check - Managed Enterprise projects like Relaxo Footwear, L’affaire, Beercafe, Shopnimai, Moehair India, Ebody Care, Carlton London - Handled client requirements and feedback through internal discussions and product development in case of new requirements with sync of Product team - Offering solutions to clients and understanding their requirements on day to day basis - Aligned trainings for the clients for thier better understanding of the product Show less



Tata Tele Business Services

• India
• Telecommunications
• 700 & Above Employee

• Territory Manager

  • Jun 2014 - Mar 2015

  - Ensuring sales leverage and profitability - Handling distribution network in assigned territory - Maintaining and delivering various KPIs (UAO,URO, CHR etc.)



Mitsubishi Electric in India

• Japan
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Trainee

  • Jun 2013 - Aug 2013

  Chandīgarh Area, India Project handled Market Analysis of air conditioners in Greater Punjab with special reference to Mitsubishi Electric India Private Limited