Experience

Hummingbird Web Solutions Private Limited

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Business Analyst

  • Jul 2022 - Oct 2022

  Pune, Maharashtra, India • Conducted client interviews to Elicit Project Requirements • Developed a comprehensive Business Requirement Document to guide the project and ensure alignment and consistency throughout its execution. • Maintained a track record of 100% accuracy in gathering and documenting project requirements, minimizing rework and ensuring alignment with client expectations



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Associate

  • Jun 2020 - Dec 2020

  Pune, Maharashtra, India • Provide accurate information to customers based on an excellent knowledge of the supply chain. • Act as a liaison between Customers and Various Departments to resolve conflicts • Improved Companies Customer retention by providing excellent service • One of the top performers in the new hires batch. • Consistently met and exceeded every target given by the manager • Part of specialist team to deal with company’s most critical customers