Delivery Manager

• Nov 2020 - Present

HSBC Software - Consulting Specialist Agile

• Oct 2019 - Oct 2020

Acting as a Sr. Agile Consultant. Acting as a Sr. Agile Consultant.

Self Employed

• Mar 2019 - Sep 2019

Project Manager

• Oct 2015 - Feb 2019

Working as a Project Manager with ATOS India, Pune and part of GTS-I team engaged in ATF Cloud Onboarding Projects. Involved in onboarding new Customers to the ATF Platform for Cloud Services. ATF (Atos Tooling & Framework) has built a Cloud Life-cycle Management Solution based on SNOW (Service Now) which is a cloud management platform that accelerates innovation through automated provisioning, governance, and management of secure cloud services. It gives users self-service access to click and deploy simple VMs or full application stacks across multiple cloud environments\platform such as vMWare, Citrix, Azure, AWS etc. It serves as one stop solution for different cloud providers integrated to SNOW. Role\Activities: 1. Facilitating Scrum Meeting and Sprint Planning for the Solution Implementation\Development. 2. Preparing the RUN Book and SDD for implementation. 3. Development\Implementation of the approved components. 4. Conducting UAT\Solution Demo with the stakeholders and troubleshooting the solution issues. 5. Worked on various Public and Private Cloud services served as part of ATF. Show less

Associate Operations Manager

• Aug 2013 - Sep 2015

PMP, ITIL and Six Sigma professional having experience in the field Information and technology. Playing a role of Consultant\Solution architect on BMC Remedy products.

BMC Remedy Professional - Tech Lead

• Aug 2010 - Jul 2013

• Preparing the Business Requirement Document, Functional Specification and LLD for the projects.• Effort estimation and resource allocation for the project.• Involved in Installation, Configurations and Customization of the various BMC Applications based on ARS 7.x/8.x platform.• Hands on Integration for various BMC Products.• Performed the Role of “Business/Process Analyst”, i.e. gathering the Client requirements and defining the Business process based on ITIL concepts as per Client requirement.• Preparing the User Manual/Document for the implemented Process & Train the End User how to use the Remedy application.• Conducting UAT with the client\stake holders.• Pivotal role in: Employee retention and recruitment thereby ensuring that right talent is brought to the Organization Planning and implementing fastest On Job Training program for remedy team member\associates. Conducting training, team coaching and mentoring. Show less

Senior Software Engineer

• Dec 2009 - Jul 2010

Worked as BMC Remedy Professional and deputed at client side "Cognizant" Pune. Involved in end to end implementation of BMC ITSM Suite, customization on OOB BMC application, third party integration and contributing in preparing the technical documentation such as LLD, HLD, User guide. Worked as BMC Remedy Professional and deputed at client side "Cognizant" Pune. Involved in end to end implementation of BMC ITSM Suite, customization on OOB BMC application, third party integration and contributing in preparing the technical documentation such as LLD, HLD, User guide.

Software Engineer

• Oct 2008 - Nov 2009

Joined as ITIL professional and undergone class room\on job training on BMC Remedy Products & Tools. Nature of Work : • Worked as a BMC Remedy/ ITSM Developer involved in various design, development and customization for BMC Application. Responsibilities/Role : • Installation for various BMC Products (Remedy ARS, ITSM Suite, Email Engine, CMDB) • Configuration & Customizations in the BMC Applications as per the Client requirement. • Preparing BRD (Business Requirement Document), Functional Specification and Design Document for the Projects. • Providing Introductory training on BMC Remedy ARS. Show less

Business Support Analyst

• Jan 2008 - Sep 2008

Nature of Work : • Worked as a part of ‘Business Service Support’ Team. It involves the Level 1 Support for the Service process and to Identify & Define business process based on ITIL Concepts for the client. Responsibilities : • Analyzing the Client requirement and defining the Business Process based on ITIL Concepts. • Preparing the BRD (Business Requirement Document) and Functional Specification. • Taking part in the UAT for the various test cases provided. • Bridging the gap between Client and Offshore development team. • Setting up the Service Desk/ Single Point of Contact for the Business Process. • Identification of the Problem/ Issue occurred at user-end and relating it with respective Technical or Functional aspects defined at Level 1 i.e. initial screening. • Tracking the status of the Issue/Ticket raised and gets it done from respective Consultants within prescribed SLA. Show less

Executive

• Oct 2007 - Dec 2007

Worked as part of Knowledge Process unit for British Telecom services which dealt with Monitoring of different Routers, switches and networking devices. Primary responsible for keeping track of events generated by Monitoring tool and intimate\log ticket with system engineers and get the issue resolve. Worked as part of Knowledge Process unit for British Telecom services which dealt with Monitoring of different Routers, switches and networking devices. Primary responsible for keeping track of events generated by Monitoring tool and intimate\log ticket with system engineers and get the issue resolve.

Engineering Trainee

• Aug 2006 - Aug 2007

Nature of Work : Worked on Java Technologies & Database. Responsibilities : • Business analyst i.e. gathering the Client requirement, understanding the need/objective of Project. • Front End Designer: Developing the required Front end Screen as per the Business Process and relating the different screens. • Coordinating with different members of Team. Nature of Work : Worked on Java Technologies & Database. Responsibilities : • Business analyst i.e. gathering the Client requirement, understanding the need/objective of Project. • Front End Designer: Developing the required Front end Screen as per the Business Process and relating the different screens. • Coordinating with different members of Team.