Experience

Army Public School (APS)

• India
• Education Administration Programs
• 400 - 500 Employee

• Teacher

  • Mar 2023 - Present



WhiteHat Jr

• India
• E-Learning Providers
• 700 & Above Employee

• Sales Manager

  • Sep 2020 - Mar 2023

  Sales Manager || Academic Counsellor || Education Consultant || Manager || CRM Sales Manager || Academic Counsellor || Education Consultant || Manager || CRM



Supreme Global Trading Pvt Ltd-VAMAA

• India
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Customer Service Support Manager

  • Jan 2019 - Mar 2023

• Support Coordinator

  • Jan 2019 - May 2020

  • Developing business cases & presentations of growth matrix to the top management, and suggesting further strategies for improving Customer/ Vendors experience with the organisation.• Managing team/vendors for PAN India software and hardware installations & services.• Develop the solutions to maintain and optimize the availability and performance of services to ensure a fanciful, reliable experience for our customers.• Continuously improve the techniques and processes used in Operations to optimize the costs and increase the productivity.• Evaluate and utilize the newer technologies coming in the industry to keep the solution on the cutting edge.• Handle escalations from different quarters – customers, client care and technical teams, resolve the issues and effectively communicate the status across the board.• Create a culture that supports innovation and creativity while delivering high volume in a predictable and reliable way.• Consultative selling & building relationship with CXO's at TOP brands as a trusted advisor to implement digital transformation from traditional marketing channels to expand their digital business.• Identifying client’s high-level business requirements & leading the creation of a digital strategy document by doing a thorough market assessment, competitive landscape study & trend analysis.• Coordinating with internal analytics & product teams to implement & improve the customer experience & identifying actionable insights to convert them into business recommendations for sales team. Implementing effective support strategies; planning and executing strategy pertaining to customer satisfaction. Show less



Extramarks Education India Pvt. Ltd.

• India
• E-Learning Providers
• 700 & Above Employee

• Technical Support Executive

  • Dec 2018 - Dec 2019

  • Connecting with converted Customers through call/ email to setup an engineer appointment for training and installation of product. • Targeting User base connected via Exhibitions, online portals & direct contacts to increase dealer network on unexplored territories & to increase share of business in aftermarket. • Increase customer satisfaction & leveraging relationship in order to better penetrate market. • Supporting through emails/SMS/WhatsApp. • Maintain daily activity record & daily updating of the support report for the management. • Monitor the activity of different stakeholders and product team in order to delivery management. • Acting as a liaison between internal & external stakeholders ensuring the right set of products are installed as per Industry demands. • Coordination with internal teams to ensure timely installation and delivery. • Visits in various branch officers for training of various engineers in order to support our customers. Show less