Experience

Sparrow FET Enterprises

• South Africa
• Education Administration Programs
• 1 - 100 Employee

• • May 2023 - Present

• • Jul 2022 - May 2023

• • Jul 2021 - May 2023

  I currently assist our Online department , the Academic and Technical Development and Support staff members and all other Stakeholders to ensure that they can deliver on their Job Descriptions. It includes basic academic, development, training and basic technical support. It includes assisting with Digital Literacy Training.

• • Jan 2021 - Jun 2021

  I troubleshoot common end-user application software related problem and maintain a multi-user computer operating system.



Sparrow FET Enterprises

• South Africa
• Education Administration Programs
• 1 - 100 Employee

• Information Technology Technical Support

  • Jan 2020 - Jun 2020

  Assisting all clients with any logged IT related incidents. Assist clients telephonically or remotely with connectivity issues. Maintain a first-class level of customer service. Record, update and document requests using IT service desk system. To resolve incidents and upgrade different types of software and hardware. Assisting all clients with any logged IT related incidents. Assist clients telephonically or remotely with connectivity issues. Maintain a first-class level of customer service. Record, update and document requests using IT service desk system. To resolve incidents and upgrade different types of software and hardware.