Systems Administrator

• Sep 2022 - Present

Operations Manager

• Sep 2020 - Present

• Create weekly lessons utilizing Microsoft MakeCode Arcade and AutoCAD for students to become proficient in JavaScript, HTML/CSS, and 2D/3D Game Design/Modifications• Coordinate with leadership to manage budget and resources for payroll costs, employee wages, and technology/program initiatives• Acquired 70+ new monthly customer subscriptions and maintained 92% customer retention rate• Trained and onboarded 15+ instructors to teach students coding, logic, and problem-solving within daily curriculum as well as seasonal camp programs • Created a work instructions guide for troubleshooting commonplace network and hardware issues • Designed handbook establishing guidelines and procedures for personnel to follow regarding student related emergencies

Front Desk Staff

• Sep 2020 - Oct 2020

• Greeted guests, issued room keys, and answered questions regarding hotel amenities and local points of interest• Prepared night audit reports including daily transactions report, payment ledger, and cashier report• Managed online/phone reservations, answered guest calls, and resolved guest inquiries or issues • Greeted guests, issued room keys, and answered questions regarding hotel amenities and local points of interest• Prepared night audit reports including daily transactions report, payment ledger, and cashier report• Managed online/phone reservations, answered guest calls, and resolved guest inquiries or issues

Front Desk Clerk

• Jan 2011 - Aug 2015

• Communicated with customers to gather information about their lodging needs. • Sorted through room reservations and room availability to accommodate customers’ requests. • Developed an excel worksheet to log and monitor housekeeping records. • Organized and set up organization's networking connection for guests to utilize WiFi • Gathered and analyzed daily sales information and forward data for management reports. • Documented complaints, forwarded concerns to management for further review, and implemented improvements as needed. • Set up DVR system for security cameras and surveillance of the property for self-use and retrieval for local Police Department when requested