Experience

WGD Consulting Inc.

• Canada
• Computer and Network Security
• 1 - 100 Employee

• Cyber security Co-ordinator

  • Jul 2023 - Present

• Network Services Integration Assistant (TC-2209-NS)

  • Jan 2023 - Present

• Network Services Integration Assistant (TC-2209-NS)

  • Sep 2022 - Dec 2022

  • Assist with Power Automation by creating scripts that help load the data into the QFM.• Created the assets tag, specs tag, and equipment ids for the configurable assets.• With the help of PDMC, assist with the review of policies and supporting procedures and processes to identify gaps.• Assist with resolving interface issues that may arise for installation of systems• Assist with reviewing design documents and drawings, document management, and control• Assist with verification and validation between construction and engineering design documents.• A detail-oriented approach to process analysis examines documents pertaining to systems integration, engineering, and cyber security (both technical and non-technical). Show less



Infozium Solutions Pvt. Ltd, India

• Customer Care Team Leader

  • Sep 2020 - Apr 2021

  • Conducted initial and monthly strategy calls with customers to review performance as well as address and correct their concerns. • Answered phone calls and responded to customer queries and complaints • Meet and exceeded call center metrics while providing excellent customer service • Making sales or recommendations for products or services that may better suit client needs • Conducted initial and monthly strategy calls with customers to review performance as well as address and correct their concerns. • Answered phone calls and responded to customer queries and complaints • Meet and exceeded call center metrics while providing excellent customer service • Making sales or recommendations for products or services that may better suit client needs



Boghawala Fabrics

• Search Engine Optimization Executive

  • Jan 2019 - Jan 2020

  • Handled sales call created and sent proposals, and met with potential clients from the leads we generated from our SEO. • Changes like search engine optimization, have been able to keep up with the fast-growing technology and continue to get clients results. • Managed custom reports ranging from website activity to pages and URL redirects. • Handled sales call created and sent proposals, and met with potential clients from the leads we generated from our SEO. • Changes like search engine optimization, have been able to keep up with the fast-growing technology and continue to get clients results. • Managed custom reports ranging from website activity to pages and URL redirects.



Dhananjay Creations PVT.LTD. (Book My Farm)

• Search Engine Optimization Executive

  • Sep 2018 - Sep 2019

  • Managed a website while working with a team and solved problems by analysing market research. • Created whole new content related to the company’s website and made ratings high online. • Efficiently handled the escalation calls explaining possible solution and ensured complete customer satisfaction. • Managed a website while working with a team and solved problems by analysing market research. • Created whole new content related to the company’s website and made ratings high online. • Efficiently handled the escalation calls explaining possible solution and ensured complete customer satisfaction.



Astha Enterprise

• India
• Consumer Services
• 1 - 100 Employee

• Search Engine Optimization Executive

  • Jan 2017 - Jan 2019

  • Handled day-to-day Search Engine Marketing (SEM) activities including campaign planning, implementation, budget management, performance review, and optimization of search campaigns • Identified and executed improvements for processes, and content while managing all social media • Collaborated with Content Team to promote blog posts and guest posts • Handled day-to-day Search Engine Marketing (SEM) activities including campaign planning, implementation, budget management, performance review, and optimization of search campaigns • Identified and executed improvements for processes, and content while managing all social media • Collaborated with Content Team to promote blog posts and guest posts



MLP College Of Computer Science And IT

• Hardware Developer

  • May 2015 - Apr 2017

  • Modified hardware components for computers in the college lab. • Assembled of various kinds of computers; installed interface cards, set up network printers and other peripherals. • Installed, configured and removed hardware components like network adapter drivers, display drivers, and multimedia devices. • Modified hardware components for computers in the college lab. • Assembled of various kinds of computers; installed interface cards, set up network printers and other peripherals. • Installed, configured and removed hardware components like network adapter drivers, display drivers, and multimedia devices.