Experience

Bank of Clarke

• United States
• Financial Services
• 1 - 100 Employee

• AVP Mortgage Processing/Closing Manager

  • Sep 2021 - Present

  AVP, Mortgage Manager, Real Estate, Bank of Clarke, September 2021-present • Lead, train, and motivate employees to achieve processing goals • Write and implement new procedures for LOS systems • Develop and Implement KPIs • Develop and Implement Team Expectations and Goals • Develop and Implement Processors SLAs • Weekly meetings with individual team members • Monthly and Annual Reviews • Communication with borrowers, title companies, agents, lenders • Monitor and Manage pipeline • Initial Disclosures / Quality Review for Set up • QMS audits Report Reviews • Interview/Hire new Processors and Closers • Monthly Quality Review • Calculate Monthly Bonuses and Payouts • Weekly meeting with SVP to discuss volume, funded loans, any issues • Work daily with pricing desk and secondary selling of loans • Monitor trainings for processors and closers Show less



Navy Federal Credit Union

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Production Supervisor

  • Nov 2019 - Sep 2021

  As a Mortgage Production Supervisor, I help train, coach, and develop my team and push to meet closing deadlines.

• Mortgage Loan Originator and Senior MSR

  • Oct 2018 - Oct 2019

• MSR Mentor

  • Jul 2015 - Oct 2018

  As an MSR Mentor I help develop my team using effective coaching techniques geared towards each individuals learning style. MSR Mentors also partner with our Training department to help the new employees navigate through their first few weeks within the Contact Center and work side by side with all of leadership to help develop an effective work force.

• Loan Servicing Specialist

  • Aug 2014 - Jul 2015



Captial Meats, Inc

• Winchester,VA

• Call Center Supervisor

  • Sep 2013 - Aug 2014

  Supervisor's Responsibilities: Manage a team of call center agents. Be available to affect the entirety of the team's operations. Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor." Senior management has a role that involves less floor time. Show less



IPWatchdog, Inc

• United States
• Legal Services
• 1 - 100 Employee

• Business Development Specialist

  • May 2013 - Jul 2013

  A business development specialist is an employee charged with driving new business to a company using a variety of methods and techniques. In many ways, the job is more complex than a general marketing job and includes a number of other activities, some related to marketing and some not.

• Executive Assistant

  • Nov 2012 - May 2013

  Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Mar 2010 - Nov 2012

  Job Specifications Responsibilities: Develop and implement a proactive approach to position each brand as “expert” in its key categories and drive sales. (Bed Bath and Beyond, Harmon, buybuy Baby) This Manager will understand how to create training for our associates and present product information and categories to customers in a clear, compelling and exciting way that demonstrates each brand’s expertise. Additionally, he/she will develop/support projects that will enhance the customer experience and increase sales. Key areas of Responsibility: • Product University Program • Develop supplemental training, including comparison charts to help associates understand how to make recommendations based on each customer’s specific needs • Specific training on key products • Partner with buyers to identify how customers will want and need to make purchasing decisions • Understand and determine how to best deliver product information in print, on-line and through in-store signing • Ensure a consistent delivery of product information and relevant content in all channels • Partner with the Sign System team to ensure information on signs assists the customer in making a purchasing decision and aids associates to assist customers Show less



Target

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Nov 2007 - Jun 2010

  Lead a fast, fun and friendly Food Service team. Keep food freshly stocked. Coach and evaluate team members on food safety. Maintain a clean, great-looking dining room. Lead a fast, fun and friendly Food Service team. Keep food freshly stocked. Coach and evaluate team members on food safety. Maintain a clean, great-looking dining room.



Terrapin Restaurant, Bistro & Bar

• United States
• Restaurants
• 1 - 100 Employee

• Assistant

  • 2006 - 2007

  My Role was as following : Attending phone calls Replying to the emails received by the clients. Planning and scheduling meetings. Appointing new employees and give training. Helping the manager in conference. Doing regular research and ensuring company’s success Using fax machines and scanners. Regular interaction with all the staff members including technical department. Handle managerial duties in the absence of manager. Maintain office files and documents. Ensuring employee’s safety in the office is also one of the main responsibilities of an administrative assistant. Payroll Accounting Show less