Akinyemi OWOEYE
ICT/User Support Engineer at Redtech- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Credentials
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IT Information Library Foundations Certification (ITIL)
ITIL 4Dec, 2019- Oct, 2024 -
CompTIA A+
CompTIAMay, 2023- Oct, 2024 -
Certified Ethical Hacker (CEH)
EC-Council ASEANJun, 2020- Oct, 2024 -
Microsoft Azure Administrator Associate
MicrosoftDec, 2021- Oct, 2024 -
Microsoft Azure Developer Associate
MicrosoftDec, 2021- Oct, 2024
Experience
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Redtech
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United States
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Events Services
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1 - 100 Employee
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ICT/User Support Engineer
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Jul 2021 - Present
• Installed, analyzed, modified, and repaired software and hardware to troubleshoot and resolve technical issues. • Trained and supported end-users with software, hardware and network standards and use processes. • Maintained servers, network devices and systems to keep links fully operational during peak and off-peak periods. • Rolled out software updates and applied server patches to thwart threats from penetrating networks. • Explained technical information in clear terms to promote better understanding for non-technical users. • Devised solutions to operations issues related to software, working closely via phone, email, live chat, and web teleconference. Show less
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Enabled Business Solutions Ltd.
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Nigeria
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IT Services and IT Consulting
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1 - 100 Employee
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Support Engineer
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Jun 2018 - Jun 2021
• Installed, analyzed, modified, and repaired software and hardware to troubleshoot and resolve technical issues. • Trained and supported end-users with software, hardware and network standards and use processes. • Maintained servers, network devices and systems to keep links fully operational during peak and off-peak periods. • Rolled out software updates and applied server patches to thwart threats from penetrating networks. • Explained technical information in clear terms to promote better understanding for non-technical users. • Devised solutions to operations issues related to software, working closely via phone, email, live chat, and web teleconference. Show less
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Digicom Technologies
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India
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IT Services and IT Consulting
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Level 2 IT Support Engineer
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Aug 2016 - Apr 2018
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment. • Communicated with stakeholders to share critical technical information and deliver project updates. • Designed tailored engineering solutions for customers based upon key requirements. • Explained technical information in clear terms to promote better understanding for non-technical users. • Provided guidance on installing and integrating new hardware components and software to remote clients. Show less
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IT technician/Mathematics Teacher
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Mar 2014 - Mar 2015
• Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects. • Processed software and hardware by coordinating user setups, installations, and upgrades. • Planned and implemented curriculum to teach up-to-date technology to 30 students. • Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues. • Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials, and projects. • Processed software and hardware by coordinating user setups, installations, and upgrades. • Planned and implemented curriculum to teach up-to-date technology to 30 students. • Managed and maintained computer systems, equipment, and mobile devices by troubleshooting hardware and software issues.
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Education
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2015 - 2016
Federal University of Agriculture, Abeokuta
Postgraduate Diploma, Computer Science -
2009 - 2014
Federal University of Agriculture, Abeokuta
Bachelor of Science, Computer Science
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