Experience

Redcare HMO

• Nigeria
• Hospitals and Health Care
• 1 - 100 Employee

• senior customer service executive /Admin officer

  • Mar 2015 - Present

  Supervise, manage and oversees activities of the customer services center • Executes the day-to-day operations of the unit and oversees call center operations • Explain, promote, and sell a range of product offerings and solutions that meet needs of customers. • Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations). • Assists in the implementation of customer service policies and strategies. • Provide accurate, valid and complete information by using the right methods/tools • Meet personal/customer service team sales targets and call handling quota • Managing large amounts of incoming calls and generating sales lead • Identify and assess customers’ needs to achieve satisfaction • Creates and manages customer log - database to monitor and track all customer issues and resolution. • Ensure all customer data and transaction history is complete and up to date on all platforms. • Prepare daily and weekly activities reports. • Obtain and verifying client information by answering telephone calls. • Determine eligibility by comparing client request to covered benefits. • Timely resolution of customer complaints and inquiries. • Scheduling appointments, referrals and health checks appropriately. • Enlighten clients on covered benefits and limits • Escalation of customer’s complaints to the appropriate unit for quick resolution. • Carry out other assignments that are delegated by the unit head. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. General office management Arranging both internal and external events. Managing large amounts of incoming calls and generating sales lead Maintaining internal databases Provide administration support at call centers and to client support officers. Show less



Mr. Biggs

• Retail
• 1 - 100 Employee

• Manager

  • Jun 2014 - Jan 2015

  Stock updating based on report from the store-keeper Daily account report verification Proper management of all perishable goods Roaster management for staffs Quality assessment of all goods before been displayed General managerial duties Stock updating based on report from the store-keeper Daily account report verification Proper management of all perishable goods Roaster management for staffs Quality assessment of all goods before been displayed General managerial duties



Joseph Consulting and Mentoring Nigeria

• Nigeria

• I.T Technician/Brand Manager (Management Intern)

  • Nov 2013 - May 2014

  Recordings of class sessions with Hi-Tech Software Software installations System management Updating web portals, web development Recordings of class sessions with Hi-Tech Software Software installations System management Updating web portals, web development



INTELLOGIX NIG LTD

• Nigeria

• sale executive

  • Jan 2011 - Nov 2013

  Customer management and administrative functions Monitored and tracked all sales at order and sales points. Taking customers complaint and notifying the management recording keeping Customer management and administrative functions Monitored and tracked all sales at order and sales points. Taking customers complaint and notifying the management recording keeping