Experience

MULTILINGUA DEVON CIC

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Interpreter

  • Jan 2023 - Present

  As an interpreter, I provide face to face assistance for non-English speakers by delivering instant and precise Cantonese and Mandarin interpretation to hospitals and clinics. I practised impartiality, confidentiality, and zero language-barrier communications to offer a comfortable atmosphere for effective and efficient communications between service provider and client. Through holding pre-meetings, I established their needs and expectations to ensure both sides have the necessary information to be able to communicate. To reassure the client’s needs have been heard, I held post-meetings with them to assure that the conversation between both parties has happened effectively and to clarify any additional information and summarise future actions. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Cast Member

  • Jun 2022 - Aug 2022

  🤍I represented Hong Kong and the United Kingdom as part of the international Cultural Exchange Program. As a merchandise cast member, I was stationed at Creations in EPCOT, the busiest merchandise location in the theme park. My general responsibilities included cash register, product stocking, as well as greeting and engaging with guests to create magical memories. To maximise engagement with culturally diverse guests, I provided interpretation for Cantonese and Mandarin speaking guests. 🩵As a cast member at Club Cool, the Coca-Cola tasting store at EPCOT, I am responsible for opening/closing procedures, working on the bar making a variety of drinks for customers, and to maintain the store up to clean sanitary standards. 💜To further explore different merchandise and cultures, I got involved in the Pin Board Trading event at EPCOT, the first in-person event since the pandemic shutdown, and also worked at 12 other merchandise locations across the Disney resort. 🐭Working in the largest tourist locations in the world was a unique experience which facilitated my excellent communication skills. I learnt to meet different new challenges and work under high pressure while paying attention to details to ensure the reliable delivery of services to guests. Getting in touch with people from different cultures also strengthened my interpersonal skills which provided me with invaluable insights to understand the needs of people of different cultures. 💫Achievements: Received three compliments letters from guests to recognise my excellent customer service. Show less



Aunt Hetty Handmade Fudge, Exeter Princesshay’s Christmas market 2021

• Exeter, England, United Kingdom

• Sales Assistant

  • Dec 2021 - Dec 2021

  I collaborated as a team with 5 staff members and successfully achieved sales targets. I provided excellent customer services while applying in-depth product knowledge about fudge. My responsibilities included daily food preparation, stocking, organising, and cleaning. I collaborated as a team with 5 staff members and successfully achieved sales targets. I provided excellent customer services while applying in-depth product knowledge about fudge. My responsibilities included daily food preparation, stocking, organising, and cleaning.



Sogo HK, Hong Kong

• Hong Kong SAR

• Sales Assistant

  • May 2021 - Jun 2021

  I demonstrated high-standard customer service skills, problem solving, and decision making skills on a daily basis. I also worked with other departments to organise inventory and stock products in order to maintain high level customer satisfaction. I demonstrated high-standard customer service skills, problem solving, and decision making skills on a daily basis. I also worked with other departments to organise inventory and stock products in order to maintain high level customer satisfaction.