Experience

The King Alfred School

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Senior Information Technology Specialist

  • Oct 2016 - Present

• IT Support Technician

  • Oct 2015 - Present



The Grey Coat Hospital

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• IT consultant / Senior network technician

  • Jan 2015 - Aug 2015

  Duties include but are not limited to: • Supporting the school network with the vanilla network environment• Assisting IT manager to maintain a stable network after systems were moved in-house (previously managed by Capita) • Meeting with the IT manager on a regular basis to support and improve the current IT infrastructure• Providing 2nd and 3rd line support• Daily support for printers, projectors, macs, laptops and various IWB• Maintaining all IT equipment • Backup recovery • Meru configuration• Administrating active directory with windows server 2008-2012 R2• Providing onside support to external weekend visitors



Institute of Education

• Psychology and Technology Resource Technician

  • Sep 2014 - Jan 2015

  • Assisting academic, administrative and technical teams with setting up and facilitating Technology Supporting Learning sessions • Undertaking the visual and audio recordings/transfer of specialism examinations• Programming and supporting the design of online psychology experiments • Organising, maintaining and administering resources, including the Psychology Test Collection • Assisting staff with setting up and facilitating SPSS, video-enhanced reflective practice (VERP), video-conferencing and video interactive guidance (VIG) sessions• Providing specialist technical support to relevant undergraduate and postgraduate projects, research students and staff research projects.



The Palmer Catholic Academy

• Senior Network ICT Technician

  • Apr 2005 - Sep 2014

  Responsible for the installation and maintenance of IT equipment around the school and supporting both Staff and Students using the RM network. I also managed the PA system for the whole school. Duties:● Diagnosis of desktop, application, networking and infrastructure issues. ● Experience of supporting a wide and varied educational software’s● Troubleshooting PC’s, laptops and active/smart boards● Providing 1st/2nd line support to users. ● Setting up laptop and projectors for various power point presentations● Administering the IT department’s policies and procedures. ● Maintaining a log of all problems detected and system back ups. ● Responsible for recovering backups from the servers. ● Working closely with software suppliers to resolve operational issues.● Used SIM.NET and Frog VLE on a daily basis ● Supported: Windows XP/ Office 2003, windows 7/Office2013. Windows Server 2003/2008/2012, Active Directory management Exchange 2003. Sophos Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.