Akila Umesh
Technical Support Engineer at Hippo Video- Claim this Profile
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Bio
Credentials
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TensorFlow Developer Certificate in 2021: Zero to Mastery
UdemyJul, 2021- Nov, 2024 -
Complete Machine Learning & Data Science Bootcamp 2021
UdemyMay, 2021- Nov, 2024 -
Python Data Structures
CourseraAug, 2020- Nov, 2024 -
Programming for Everybody (Getting Started with Python)
CourseraJul, 2020- Nov, 2024
Experience
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Hippo Video
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United States
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Software Development
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100 - 200 Employee
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Technical Support Engineer
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Jun 2023 - Present
Hippo Video is a versatile video marketing and sales engagement platform that empowers businesses to create, edit, and utilize videos for marketing, sales, and communication purposes. It offers a range of tools and features to enhance customer engagement and improve their sales outreach through the strategic use of video content.As a Technical Support Engineer at Hippo Video, my responsibilities include:• Taking ownership of customer-reported issues and ensuring their resolution.• Conducting research, diagnostics, troubleshooting, and proposing solutions to address customer problems.• Following established procedures for escalating unresolved issues to the appropriate internal teams.• Providing prompt and accurate feedback to customers.• Ensuring comprehensive documentation and closure of all reported issues.• Compiling knowledge into technical notes for reference. Show less
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Intern
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Aug 2022 - May 2023
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Education
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2019 - 2023
Sri Krishna College of Technology
Bachelor of Engineering - BE, Computer Science and Engineering -
2015 - 2019
Indian School Wadi Kabir (CBSE)
High School Diploma, Mathematics and Computer Science
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