Experience

MEMX
• United States
• Capital Markets
• 1 - 100 Employee
• Systems Reliability Engineer

  • Apr 2023 - Present


Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• AVP - Site Reliability Engineer

  • Dec 2021 - Apr 2023

• AVP - Application Support Analyst

  • Oct 2019 - Dec 2021



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Application Support Analyst – Global Clearing

  • Feb 2018 - Sep 2019

  • Improving Geneos monitoring for production application log scrubbers and system maintenance scripts • Cultivate relationships with clients, business and infrastructure support teams to better aid in resolving production issues • Creating complex SQL queries to retrieve and correlate relative trade information for data retrieval and investigation • Adding to existing reporting automations utilizing SQL queries in combination with proprietary and commercial automation software to improve the quality of life within the team • Liaise with application developers and client facing specialist to resolve high priority production issue in an efficient and timely manner Show less



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Technical Support - Trade Management

  • Nov 2017 - Feb 2018

  • Provided L2 support to traders and middle office users utilizing specialized trade booking software • Assisted in troubleshooting issues pertaining to specialized trade flows of Foreign Exchange trades • Managed entitlements for new and current users of the trade management applications • Compiled detailed trade reports via employing Oracle and Sybase databases • Optimized monitoring of production environments by refining rules and conditions used for firing alerts • Provided L2 support to traders and middle office users utilizing specialized trade booking software • Assisted in troubleshooting issues pertaining to specialized trade flows of Foreign Exchange trades • Managed entitlements for new and current users of the trade management applications • Compiled detailed trade reports via employing Oracle and Sybase databases • Optimized monitoring of production environments by refining rules and conditions used for firing alerts

• Cognos Administrator

  • Nov 2015 - Jun 2017

  • Enhanced Cognos monitoring by developing scripts using both Perl and Bash to provide additional information on Cognos activity and system maintenance • Resolved Cognos shutdown and start up related issues by implementing AutoSys jobs for achieving organized and timely restarts for the Cognos production environments • Corrected various user interface design, implementation, and backend issues for the Bank’s internal dashboard web application by refactoring various Perl and k-shell scripts being used by the application, in addition to re-designing its interface so that it is more palatable to the user • Developed a web application for business users in the form of an FAQ site as a solution for improving the Cognos team’s transparency that provides an efficient and informative user interface, while also explaining the technical team’s roles and responsibilities while simultaneously showing the correlation between the two • FAQ web application deployed to and managed on a WebLogic application server, where maintenance and troubleshooting is provided for various other web applications • Provided level 2 and 3 support for the Cognos Development, QA, and production environments (Red Hat Linux) varying from checking the stability of the production environment and running ad-hoc SQL queries to provide status of reports, to performing report migrations, troubleshooting and maintenance Show less



IPsoft

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Applications Administrator

  • Jun 2013 - Oct 2015

  • Middleware Administrator of JBoss and WebSphere web application servers as well as Apache servers in Linux environments (AIX and Solaris) • Drastically improved deployment efficiency for fellow administrators by developing shell scripts that automate the process of deploying .ear and .war files to JBoss and WebSphere web applications respectively • Diagnosed issues within production environments by troubleshooting and maintain JBoss and WebSphere application servers via Linux • Carried out scheduled and emergency deployments for production level environments • Trained, managed, and assisted new engineers and current engineers for the applications administrator team, in addition to delegating tasks via a ticketing system Show less