Experience

Nintendo

• United States
• Computer Games
• 700 & Above Employee

• Bilingual Business Administration Specialist

  • Jun 2023 - Present

• Associate Bilingual Account Administrator

  • Nov 2022 - Jun 2023



Mitsubishi International Corporation

• United States
• International Trade and Development
• 1 - 100 Employee

• Sales Support

  • May 2019 - Apr 2022

  • Coordinated with Japanese suppliers on aircraft interior projects to support U.S. customers (SFE Boeing 787 Galley, BFE) • Arranged customs clearance for incoming cargo from Japan, serving as a key point of contact for delivery support • Maintained and implemented contractual documents such as purchase/sales orders, invoices, and disbursements for various long-term contracts to procure quality goods with accuracy in a timely manner with SAP • Identified and managed supply issues to ensure smooth project operations • Assisted customers with inquiries and daily tracking issues. Oversaw invoice management and followed up with delinquent payment issues • Reported payment reconciliation details to the accounting department daily and created monthly sale reports for management ‐ 航空機内装のプロジェクトに対し日本のサプライヤーと調整し、米国のお客様をサポート - 日本からの輸入貨物の通関手配を行い、デリバリーサポートの重要な窓口となる - 各種長期契約における発注書/販売書、請求書、出納帳などの契約書類を発行・管理。SAPを使用してタイムリーに正確な部品調達をアシスト - プロジェクト上の問題対応 - 顧客からの問い合わせや日々のトラッキングをアシスト。請求書管理を統括し、支払い延滞の問題をフォローアップ - 支払照合の詳細を経理部に報告し、部署の月次売上報告書を作成 Show less



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Care Executive

  • Apr 2016 - Jul 2017

  • Resolved customer’s import and export air shipment issues by communicating with customs departments and domestic/international offices • Acted as a liaison between companies and clients to provide service recovery of shipments where needed, including troubleshooting, research, and issue resolution • Developed a wide range of corporate customer relationships in Japanese and English • Proactively recognized customer needs and arranged special delivery with domestic and overseas related parties - 社内各部署や海外拠点と連携し、顧客の輸出入航空貨物の輸送に関する問題に対応 - トラブルシューティング、リサーチ、代替案の提示など企業や顧客の窓口となる - 日本語と英語で企業のお客様との幅広いリレーションシップを構築 - お客様のニーズを積極的に把握し、国内外関係先と協力して特別配送の手配を実施 Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Data Entry Operator

  • Mar 2015 - Mar 2016

  • Classified air waybills and shipping invoices, and other documentation for export shipments and processed into the system with accuracy ‐ 輸出航空貨物の航空運送状、船積書類などを分類し、正確にシステムへ処理 • Classified air waybills and shipping invoices, and other documentation for export shipments and processed into the system with accuracy ‐ 輸出航空貨物の航空運送状、船積書類などを分類し、正確にシステムへ処理