Experience

Edaran Tan Chong Motor Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Manager, Customer Relations Department

  • Jun 2013 - Present

  1. Responsible to attend to customers' enquiries and complaints, and perform follow up until resolutions.2. Liaise with various department to gather information needed in attending customer to ensure highest level of customer satisfaction.3. To support the department in all areas dealing with customer relation to improve customer experience.4. Support and execute marketing campaigns such as road shows, product launches, and events.5. Prepare various report for review and presentation to the top management on the issue arise in a monthly basis.6. Effectively coordinate Monthly Quality Review Meeting with various department / division and continuously improve the agenda in ensuring the meeting is achieve it's objective7. Study / collect information on vehicle purchasing process flow and subsequently feedback to relevant department / division in order for them to address the gap and perfect the process8. Prepare monthly complaint and enquiry report by ensuring it's accuracy and timeliness in order to be presented to the management9. Assign each complaint / enquiry to team mates for their further action and ensure all has been attended accordingly



Jobstreet

• Mauritius
• Telephone Call Centers

• Corporate Care Executive

  • Jun 2010 - Present

  1. Effectively coordinate with sales department to fulfill customer's enquiries.2. Responsible to maintain good relationship with all customers and ensuring that Customer Satisfaction level are consistently met.3. Handle complaints and enquiries from customers as well as to provide technical information / suggestion.4. Provide proactive / value added services to existing client to gain loyalty.5. To provide feedback on customer service issues (from customers or otherwise) and to superior / relative department to recommend appropriate actions. 6. Giving system training to new hired for both sales and customer care department. This include in providing refresher training to existing staff.7. Assist to manage / monitor new hired until they are on track for their role.8. Quality check the existing staff's performance and develop training that meet their current needs of improvement.9. Assist in product enhancement by presenting it to related department.10. Generate monthly report for management review and maintain the team performance.11. Prepare team performance's evaluation for their continuous improvement.