Akhila Appidi

ServiceNow Certified System Administrator at CNET Global Solutions, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Hyderabad Area, IN
Languages
  • English -
  • Telugu -
Skills

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Credentials

  • ServiceNow Certified Implementation Specialist
    ServiceNow – The Enterprise Cloud Company
    Aug, 2016
    - Oct, 2024
  • ServiceNow Certified System Administrator
    ServiceNow – The Enterprise Cloud Company
    Aug, 2016
    - Oct, 2024

Experience

  • CNET Global Solutions, Inc
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • ServiceNow Certified System Administrator
      • Jun 2016 - Present

      • Perform core configuration tasks • Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts • Add users, groups and roles • Manage data with tables, the configuration management database (CMDB), import sets and update sets • Work with two key process applications: Knowledge Base and ServiceNow Service Catalog • Create workflow activities and approvals • Configure alerts and notifications • View upgrade history and status • Control system access and data security • Create baseline performance metrics • Run reports, configure service level agreements (SLAs) and perform instance branding and customization • Integrate social IT elements and learn best practices Show less

Education

  • Tirumala Engineering College
    Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
    2010 - 2014
  • Sri Vivekananda Vidyalayam
    Secondary School, First
    2004 - 2008

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