Akhil T S
Remote Support Engineer at GEEKS- Claim this Profile
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Topline Score
Bio
Abhishek Chhabra
The IT engineer is like the Emergency Doctor ! Akhil is really good at being that Doctor. It is not about being available when you need the doctor; it is about being accurate, quick and solving the matter in time! If you have a gadget at hand, he is a the guy to watch your back :)
Fabin Babu
I worked with Mr. Akhil for a long time. , he has taught me so many valuable lessons on life. He knew my qualities and pushed me to work on it to make it better. He has expertise and knowledge in the field, and the way he handles the clients is genuinely remarkable. He has earned everybody’s respect through his skills and value. I recommend Mr. Akhil as a senior needed for everyone who is looking to make themselves better and He is Mentor to me and there for me when I face difficulties in both work and personal matters and I always try to follow his steps
Abhishek Chhabra
The IT engineer is like the Emergency Doctor ! Akhil is really good at being that Doctor. It is not about being available when you need the doctor; it is about being accurate, quick and solving the matter in time! If you have a gadget at hand, he is a the guy to watch your back :)
Fabin Babu
I worked with Mr. Akhil for a long time. , he has taught me so many valuable lessons on life. He knew my qualities and pushed me to work on it to make it better. He has expertise and knowledge in the field, and the way he handles the clients is genuinely remarkable. He has earned everybody’s respect through his skills and value. I recommend Mr. Akhil as a senior needed for everyone who is looking to make themselves better and He is Mentor to me and there for me when I face difficulties in both work and personal matters and I always try to follow his steps
Abhishek Chhabra
The IT engineer is like the Emergency Doctor ! Akhil is really good at being that Doctor. It is not about being available when you need the doctor; it is about being accurate, quick and solving the matter in time! If you have a gadget at hand, he is a the guy to watch your back :)
Fabin Babu
I worked with Mr. Akhil for a long time. , he has taught me so many valuable lessons on life. He knew my qualities and pushed me to work on it to make it better. He has expertise and knowledge in the field, and the way he handles the clients is genuinely remarkable. He has earned everybody’s respect through his skills and value. I recommend Mr. Akhil as a senior needed for everyone who is looking to make themselves better and He is Mentor to me and there for me when I face difficulties in both work and personal matters and I always try to follow his steps
Abhishek Chhabra
The IT engineer is like the Emergency Doctor ! Akhil is really good at being that Doctor. It is not about being available when you need the doctor; it is about being accurate, quick and solving the matter in time! If you have a gadget at hand, he is a the guy to watch your back :)
Fabin Babu
I worked with Mr. Akhil for a long time. , he has taught me so many valuable lessons on life. He knew my qualities and pushed me to work on it to make it better. He has expertise and knowledge in the field, and the way he handles the clients is genuinely remarkable. He has earned everybody’s respect through his skills and value. I recommend Mr. Akhil as a senior needed for everyone who is looking to make themselves better and He is Mentor to me and there for me when I face difficulties in both work and personal matters and I always try to follow his steps
Credentials
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Acronis Academy at GITEX 2023
AcronisOct, 2023- Nov, 2024 -
CompTIA Network+
STEDI.orgFeb, 2018- Nov, 2024 -
Linux Server Administration
STEDFeb, 2018- Nov, 2024 -
Linux System Administration
STEDI.orgFeb, 2018- Nov, 2024 -
Network Engineering
STEDFeb, 2018- Nov, 2024 -
Network Security
STEDFeb, 2018- Nov, 2024
Experience
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GEEKS
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United Arab Emirates
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IT Services and IT Consulting
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1 - 100 Employee
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Remote Support Engineer
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Dec 2022 - Present
-Offering first-level response to client issues through the Connectwise ticketing system. -Maintaining overall ownership of user issues and requests, ensuring timely resolutions within SLA agreements. -Documenting technical knowledge in the form of notes and manuals. -Email management support for various platforms like Office365, G Suite and C Panel. -Administering Office365 components such as Exchange Online, OneDrive, Teams and SharePoint. -Managing Active Directory objects, including Users, Computers, and Groups, as well as Group Policy. -Supporting Windows and MacOS desktop systems. -Handling the enrollment process of devices into Intune, including company-owned devices and personal devices used for work (Bring Your Own Device - BYOD Enrollment). -Configuring and managing Microsoft Intune. -Implementing security policies using Intune to protect corporate data and ensure compliance. Show less
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Thomas Bell-Wright International Consultants
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United Arab Emirates
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Construction
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1 - 100 Employee
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IT Engineer
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Mar 2021 - Dec 2022
- Office 365 & C Panel Management - Sophos XG Firewall - Mime cast mail security. - DMARC Analyzer Control and Manage - VPN Tunnel creation in Firewall. - File Server Management and Configuration. - Managing TAPE Drive and Veritas Backup Exec. - Controlling and maintaining AD and Additional Domain controller. - Familiar with Wifi Scanner and Printer. - UNFI and Mac Binding - Perform preventive maintenance, software upgrades, patch maintenance, and firmware upgrades. - Designed and maintained group policies. - Experienced in Sophos endpoint mail Security - PABX Server configuration and maintenance. - Configuring & troubleshooting of Desktop/Laptops for Managing backup and recovery. - VPN Creation & configuration in Firewall and installation in end-user. - Configuring & troubleshooting of Desktop/Laptops for Managing backup and recovery. - Communicates and coordinates ticket escalations, updates and outages with HR & Admin. - Perform daily and weekly scheduled procedures for Data Center operations including Backups. - Strong communication skills both written and verbal – able to fully document all ticket documentation. - Utilizing the ticketing system to log incidents/requests by providing detailed information. - Experience with remote desktop tools, and ticketing systems. - Ability to use online resources including knowledge-based articles and forums for troubleshooting. - My SQL installation - C Panel to Office 365 migration - IT Products purchase management and keep the asset records Show less
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Eben Telecom Pvt. Ltd.
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India
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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System Administrator
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Mar 2019 - Mar 2021
Proficient in Sophos XG Firewall. Experience with ITSM & SLM based ticketing system Services 24*7 G Suite & Office 365 Management Familiar with Ubuntu, RedHat, CentOS, Windows Servers. Monitored daily backups, antivirus status, File server space and network activity Familiar with remote Support Software [Any desk TeamViewer, SSH, VNC] Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. following standards and project/operational requirements. Designed and maintained all system tools for all scripts and automation processes Apply OS patches and upgrades regularly and upgrade administrative tools and utilities. Configure/add new services as necessary Familiar with NTP Server Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades Designed and maintained group policies Network infrastructure and design, implementing network security and protocols Configured and managed switches, routers, VPN, VLAN, and Virtual Servers Fundamental network protocols Configured using DHCP, DNS, TCP/IP, NTP, LAN and WAN. Configuring & troubleshooting of Desktop/Laptops for Managing backup and recovery. Managed AWS and digital Ocean and cloud Web Hosting on a Linux environment. Mail storage allocation and Mail Security Proxy server (CC Proxy & Squid) management for end-user Domain user control and management API management for Call centre solutions DNS control and domain pointer Firewall config and monitoring. VPN Creation & configuration in Firewall and installation in end-user Endpoint AV protection control and polices update Installation and configuration of Windows-based os (Windows XP,7,8 & 10) Handle large volume operation of 1200+ PCs,1200+ users Updating all asset management systems, and formally documenting all problem tickets per a predefined, standardized process Communicates and coordinates ticket escalations, updates, ETA’s, resolution and outages with IT Manager Show less
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Aabasoft
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India
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IT Services and IT Consulting
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400 - 500 Employee
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Technical Support Engineer
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Feb 2018 - Mar 2019
Network administration, management, operation and support on team-based works. Ability to configure/troubleshoot Desktop/Laptops for managing backup and recovery. Experience in managing, and installing printers, scanners & LAN. Handling hardware and Software issues reported by end users. Configure webmail and C Panel maintenance. Experience in Microsoft Outlook Configuration & troubleshooting. Using SMTP, IMAP, POP, and FTP protocols. Troubleshooting all types of Hardware and software application problems. Providing technical support for the IT infrastructure of our company. Managing and maintaining the company's servers and workstations. Restoring files from various backup methods. Troubleshooting hardware problems, operating systems, drivers conflicts and application conflicts Show less
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Education
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2020 - 2023
Jaipur National University
Bachelor of Computer Applications, Computer Engineering -
2014 - 2017
Model Polytechnic College , Mattakara
Diploma In Engineering, Computer Hardware Engineering -
2012 - 2014
Govt:Boys Higher Secondary School, Vaikom
Higher Secondary, Bio-Maths -
2011 - 2012
S.M.S.N.H.S.S , Vaikom
SSLC
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