Experience

VLMS Global Consulting INC

• United States
• Advertising Services
• 1 - 100 Employee

• Head Of Operations and Delivery

  • Mar 2021 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager Operations

  • Oct 2018 - Jan 2021



Vsynergize Cloud Solution

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader - Operations

  • May 2017 - Oct 2018

  Roles and Responsibilities: - Simultaneously managing Telemarketing and Data mining team of total 30 agents. - Training the new joiners about product and process. - Campaign allocation and execution on daily basis. - Bidding for campaigns and uploading the leads on the Client portal. - Communicating with the clients, managing their expectations and coordinate with them for approvals on campaigns. Roles and Responsibilities: - Simultaneously managing Telemarketing and Data mining team of total 30 agents. - Training the new joiners about product and process. - Campaign allocation and execution on daily basis. - Bidding for campaigns and uploading the leads on the Client portal. - Communicating with the clients, managing their expectations and coordinate with them for approvals on campaigns.



Salesify, Inc.

• Information Technology & Services
• 300 - 400 Employee

• jr. Managing Consultant Operations

  • Jul 2016 - Apr 2017

  - Working as Team Leader for Non-US Geo(APAC, EMEA, LATAM) managing a team of around 15-20 Research Analysts.- Train the team members and help them improve their contact discovery skills to ensure they give quality leads.- Manage an allocation of ~3000 leads monthly and ensure it is delivered on time.- Plan the headcount allotment with Senior Managers.- Ensure there is minimum Headcount used to complete the allocation.- Follow up with the Quality team on the QA reports on a daily basis.- Rectify the disqualified leads in the Quality report in order to deliver the campaign and maintain productivity. - Follow up with the delivery team to ensure the delivery file is sent on time for each campaign.- Interact with the BDM for relaxation in specs if the campaign has any challenges. Show less

• Research Analyst

  • Apr 2015 - Jun 2016

  - Search for the leads on LinkedIn, ZoomInfo, Insideview as per the given Specifications.- Working on Non-US Geo (APAC, EMEA, LATAM).- Search for the email address, company address and phone number via Google and company website.- Reach out to the prospect and pitch for the white paper.- Ensure there is minimum disqualification out of the Pre QA scored daily.- Manage the team in the absence of Team Leader.



Y2innovate Technologies Private Limited

• Pune Area, India

• Customer Service Executive

  • Aug 2014 - Dec 2014

  Worked for a Lead Generation B2C process(Canada) - Setting appointments with customers with the sales Representative for home improvements. Also worked for a B2B sales process (US) - Reach out to small business owners and provide loans for their business. Worked for a Lead Generation B2C process(Canada) - Setting appointments with customers with the sales Representative for home improvements. Also worked for a B2B sales process (US) - Reach out to small business owners and provide loans for their business.